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Didn't receive rewards from Kimmy's Candy Hunt April 17th
Hi Soda players!
We wanted to inform you that we have identified an issue where some players did not receive their rewards from Kimmy's Candy Hunt. We apologize for any inconvenience this may have caused and want to assure you that we are working to resolve the issue as quickly as possible.
If you were one of the players affected by this issue, please know that you will be compensated directly in the game for the rewards that you missed out. We appreciate your patience and understanding as we work to make things right.
Thank you for playing Candy Crush Soda Saga and for your continued support.
Best Answer
Answers
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Hi, I was in 1st place when I went to bed last night on collecting yellow candies for Kimmy. When I logged in today the contest was over andi did not receive my prizes. Would you please check on this? I had over 3000 candies collected and #2 place only had 1600. Thank you for your time.
Pretty Please
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Hello @PrettyPlease and welcome to Soda community!
I'm sorry to hear that. I can send an issue report to community manager to investigate this. Please provide further details:
1) Did you pass new Soda levels on more than 1 device by chance?
2) which device do you use to play Soda ?
3) what is your game ID number? How to find your user ID on Soda app: here
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I'm not sure if compensations are possible in this situation, I invite you to contact King Player support (customer service) directly from your Soda app. This community forum is not able to handle refunds.
How to contact King Player Support from Soda app in mobile devices and Windows 10, 11 computers: launch soda app - visit settings- click "?" Icon- visit "purchases and gold bars"- "why haven't I received my purchase"- scroll down and click "contact us". Fill in the form, make sure to select the correct topic and subtopic in the form to ensure better assistance, explain your problem and send.
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Hello!
As community manager reports:
If you were one of the players affected by this issue, please know that you will be compensated directly in the game for the rewards that you missed out. We appreciate your patience and understanding as we work to make things right.
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