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Multiple times I have been on the top of the hill as the timer on the game expired. Sometimes for a couple minutes, today for 20, and I have not received any gold bars each time
Hi Nathan,
Thanks a lot for the report, this is of great value for us to send to the studio. We will keep an eye on it. In the meanwhile, for the troubles and the effort of helping us escalate this, I've compensated you in the game.
Cheers,
Xarly
Oh KC on mobile is abysmal. I try not to use it if I can. Messages are even worse, sometimes you can only see half a message before the bottom of the screen shows. They need to make the new site more mobile and player friendly.
I have added it to the list
You should be able to add them via the 3 icons just above the answer box. You want the middle one. If you cannot see those, turn your phone so its landscape not portrait. Mine always goes wappy on the king site, tablets fine, just not the phone grrr.
Don't worry too much though, I will pass it over to Xarly
And it happened again. Beat bubble gum hill and was on top of the hill for 15 minutes when the game ended. No gold. I have screenshots to prove, just can't seem to paste them here via the phone.
Gah, I hate it when they change things like that. We need those bars sometimes! I wonder if its connected to the changes?
Same thing has happened to me 3 times. I always know how many bars I have. Also, the formula changed dramatically a few weeks back. Used to be if you sat on the throne for 10 to 20 min you could rack up the bars, now you might get 1 or 2.
I'm sorry for all of this. I've compensated you as an apology for the troubles. That said, the fact that your problem is recurrent is unusual. In these cases, I'm afraid that you need to fully reinstall our game. Make sure to be connected to the kingdom or facebook so that you don't lose your progress and try to deinstall and then install Candy Crush Soda Saga.
I hope this helps!
Thanks Nathan, I will pass it over!
Just happened again. I beat bubble gum hill with 5 minutes to go. I got the notification that I was dethroned, so I go back into the game, bubble gum hill was gone, and I did not get any gold. I had zero hold when I beat it and still have zero now.
Yeah I get what you are saying. I find the same in Farm Heroes. They should have a set price and its maybe something they need to look at.
The only issue with that is how would I know how much gold I'm owed? It's different each time I beat bubble gum hill. Usually the longer you are on the hill, the more gold you receive.
Hi Nathan, Xarly checked and said he can see they have gone on from what they can see on the system. Next time if you can take a close look before you start and take note of how many you have and they can compensate you if they don't appear. I usually screenshot before and after because I don't trust computers lol.
I will report back to him
I got the lollipops and unlimited lives, but I never got any gold.
Hi Nathan, one of the mods checked into it and you did get your rewards, they have gone on ok. Its just the notifications telling you that you did so didn't come through. I hope this helps
Thanks Nathan, I will pass this over to the team to look into your account
I get rewards, but not if I'm the king of the hill when bubble gum hill ends. In the past, the next time bubble gum hill shows up, I'd get something, but not the last 3 times. Last time I was on top for 45 minutes, bubble gum hill ended and I got nothing.
Hi Nathan, I know BH has had issues, are you still not getting rewards?
Have you tried the troubleshooting?
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I returned playing the game after some while, but I've noticed that I can't edit my profile. Not sure why it shows United Kingdom either. I was in Israel when I've installed the game, now I'm in India. It looks like this:
hello….Im wanting to Bake in the bakery,however it always says “Bakery opening soon”……This has been non stop for the past few weeks now…
Whenever I choose to watch ads for a bonus or extra lives etc, the ads have started to freeze. It’s the ad for teaching or education or something. It’s so annoying. I’m losing levels because of it and happened about 6-10 times in the last hour I have been playing. What is causing this?
Hola. Salí del juego, dejando mí sesión como ganador y tomando los regalos del comienzo del día y a los minutos vuelvo a ingresar y al jugar, me doy cuenta que me sacó la racha y sus ventajas. Estoy molesto.
my game will not load. It gets to a certain point and just stops. Please help.
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
Hello, Soda fans! Starting out in Candy Crush Soda Saga (or just Soda, as we call it here!) can feel a bit overwhelming, so many candies, so many challenges! 🤯 You might discover 🍬 boosters and use them freely, only to later realize they don’t magically replenish. 😅 And then there are 🧁 blockers, standing in the way of…
Before we look at the type of levels, let's also look at the Level Indicator! ⚠️ Level Difficulty Indicators Some levels are tougher than others, so icons and borders warn you in advance: 🟧 Hard Levels: Marked with an orange border. 🟥 Super Hard Levels: Marked with a red border. ⬛ Ultra Hard Levels: Marked with a dark red…
