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Black screen

Chier
Chier Posts: 5

Level 2
in Support

The game loads, but the game window is black.  This issue just started, and affects all King games.

Answers

  • Lady_Choo
    Lady_Choo Posts: 26,144

    Hi Chier, 

    Thank you for posting on King care. I apologise for the delay in responding. 

    Are you still needing help with your game?

  • Chier
    Chier Posts: 5

    Level 2

    Yes. It's still an issue on Firefox and Explorer, although I am able to play on Chrome.

  • Lady_Choo
    Lady_Choo Posts: 26,144

    Hi Chier, we know there is an issue with Firefox at the moment so if you can play on chrome, thats great!

    The team are working on the issue, but as it seems to be likely its something changed in Firefox, they need to pinpoint the issue :)

  • Chier
    Chier Posts: 5

    Level 2

    Thanks!  I'll check periodically to see if it's working in Firefox, as that's my preferred browser.

  • Lady_Choo
    Lady_Choo Posts: 26,144

    That's a great idea! Also keep your eye out for updates, we will shout if they fix it lol.

Hey! Would you like to give us your opinion?

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