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Yellow candy

Mam62120
Mam62120 Posts: 12

Level 2

Hello, the yellow candy challenge doesn't work, the countdown during the game is present, but no ranking button on the side.

Answers

  • Yosca
    Yosca Posts: 17,598

    Hello @Mam62120 welcome to Soda Community

    Did you try force close the app and log back in? You can try standard troubleshooting:

    provided you saved your progress with a King account, log out of the game - clear the cache -> not data  that will delete your boosters - power off your device for at least 1 minute - restart your device - check for game and device updates - log back into the game. Also make sure you have at least 2GB free memory storage to run the game smoothly and try to connect to a WiFi connection instead of using cellular data.

    Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

    Clear cache in iOS: go to settings - tap on Safari - tap on Clear history and website data

    If that doesn't help, what is your game ID? HERE's how to find it on Soda app. Also, on what device (make and model) do you play the game?

  • oelkesm
    oelkesm Posts: 17

    Level 2

    The same thing is happening to me and clearing the Safari cache on the iPhone didn't help unfortunately. It counts the yellows during each level, but the group competition that shows who in your weekly group has the most yellows never shows up, nor can it be accessed on the left side of the screen like usual.

  • Pitty_Kitty
    Pitty_Kitty Posts: 13,008

    Hello @Mam62120 @oelkesm

    We recently had the confirmation that this is indeed a bug in the game. Kimmy's candy hunt doesn't display any leaderboard screen after winning levels.

    As of now we know Soda Studio is working on it to fix it.

    I'm sorry for the inconvenience 😔

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