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Level 2357 crashing and showing I haven’t beat it and I have twice!!!! Used up 2x $14.99 and knocked me down 2 fairy levels!!!
Describe your question in more detail here (at least 40 characters please)
Hi Debbie, they can sort it out if you follow this link here
https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1
Just make sure you include all details, and you could even add the link to this thread when you email them
Xarly... I was finally able to pass the level. Thank you! However, it would be very nice to be credited with the 2 $14.99 booster packs I purchased to beat it twice without the level advancing my play. A refund isn’t necessary but the 200+ lost chips and all the purchased boosters would be very much appreciated
Hi everyone,
I'm happy to inform you that this has been fixed and with the next update (that will come in 1-2 weeks) the problem will be fixed. Make sure you update the game when the update comes (if you have updates automatic then it will happen without you needing to do anything) and the issue should no longer be there.
Thanks a lot for your patience and your feedback. You guys and your voice are what makes this game awesome.
Cheers,
Xarly
Oh that is excellent news! I am sorry I didn't see this before, I have been offline a couple of days. Its nice to see your faith in King restored and that they helped you
Happy playing!!
thank you chicken slayer for your help and quick responses. I was in touch with King Care and they were able to move me forward to the next level and compensted with some gold bars. Thanks again, it is really good to see some excellent customer service.
I can see the posts Carol, don't worry! I can pass you over to the moderators to move you on a level, the only thing I need to advise you is that you will lose all previous scores and stars. They will reset to a set score and 2 stars on every level. If that's ok though I can let the team know.
Did you see my previous answer with a link in it? Email the team directly from the link at the bottom of this post and they will probably be able to give you some sort of compensation for your lost boosters.
Chicken slayer. I have posted twice now but don’t see it here. I used 15 lollipops and 4 striped lollipops to complete the level. I would like to be moved on to the next level as I can’t play until the issue is fixed. Thanks
Hi chicken slayer. I used a load of lollipops and striped lollipops
@ Carol, right at the bottom of this post there is a contact email, can you email them and they can sort it for you
@Debbie, did you email the team and get a response from them? If they haven't fixed it, can you email them back as a reply from the original email (as it has a ticket number on) and they will sort it.
Chicken slayer I used about 15 lollipops and 4 striped lollipops
Thank you for your response!
I logged in soda and I didn’t see the credits for the 2 timesI purchased the $14.99 packages. That was the yummy mix with 100 gold bars and 3 each of the boosters X 2..... also still on 2357 and my fairy is is only partially (3) items full. I beat the level with the paid boosters twice but it isn’t showing it
Carol did you buy anything or did it just crash? The studio are working on it, they know how frustrating it is
Just had the same issue
Hi Debbie and rwing3l,
The studio is working on a fix for this that should hopefully be fixed soon! I understand the frustration but right now we just have to hope that they manage to find a solution as soon as possible. Make sure you are properly connected and have the latest version so that the bugfix comes as soon as it's implemented.
In the meanwhile, I have compensated both of you for the issues (also left a gift on Jelly so that you can enjoy it there while the fix happens). Please come back for any feedback or if there's anything we can do to help you - that's what we're here for :-).
Again, sorry for the troubles.
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I am having exactly the same problem. It's very frustrating when you use 'extras' and gold coins. Don't they test these boards on all of the platforms?
Good afternoon and thank you both of you for posting on King care.
The levels are supposedly tested, but sometimes it can be a device conflict or sometimes a small piece of code that doesn't work properly resulting in issues like this.
As regards the paying for boosters to pass the level which you clearly lost, we usually cannot deal with that on King care as it requires sensitive information. However we do have a dedicated team to take care of this, if you look at this link, there is a contact form on it where you can contact the team.
The good news about it is though that the studio are aware of the issue and are investigating. I know we write that a lot as regards issues, but the good news is because it affects game play, it instantly becomes higher priority.
We have been asked to pass the affected posters over to the moderators who can help you so I will do that now and Xarly will be in touch
I downloaded the updated app yesterday on my phone and the problem is still not corrected. Xarly was supposed to be 'in touch', but that hasn't happened either. What is going on?
There is a good chance that he sent a PM to the poster rwing31, I will let him know you are having issues too
I know he mentioned that he could move players on a level to get past the crashed level, but it would manually reset all previous scores and stars to 2 stars every level so its up to you
I would think the way money is made on free games is by folks like us they do pay for the boosters?
There is a good chance that he sent a PM to the poster rwing31, I will let him know you are having issues too I know he mentioned that he could move players on a level to get past the crashed level, but it would manually reset all previous scores and stars to 2 stars every level so its up to you
Hi my 4 in a row challenge on candy crush soda saga is missing, this has been a week and a half, I've reinstalled it and cleared my cache
i have lost the Facebook account that I used to login to Candy Crush Soda Saga. But the gaming account is logged in my phone now can I recover it if I want.
How do I contact customer support?
I play my five levels, it shows I will get five extra when it goes fishing. And them it only gives me 1 extra lives life.
when I did login using facebook I ve lost my 24 hours boosters
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
Hello, Soda fans! Starting out in Candy Crush Soda Saga (or just Soda, as we call it here!) can feel a bit overwhelming, so many candies, so many challenges! 🤯 You might discover 🍬 boosters and use them freely, only to later realize they don’t magically replenish. 😅 And then there are 🧁 blockers, standing in the way of…
Before we look at the type of levels, let's also look at the Level Indicator! ⚠️ Level Difficulty Indicators Some levels are tougher than others, so icons and borders warn you in advance: 🟧 Hard Levels: Marked with an orange border. 🟥 Super Hard Levels: Marked with a red border. ⬛ Ultra Hard Levels: Marked with a dark red…
