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for the third time - same problem. I am on level 1419, but it starts me 1284 on android and windows

third time this has happened. on windows with FB or on android, it starts me on 1285, but I am on 1419. It tells me to unlockc 1287 for some free stuff. keeps happening every few months, please fix

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Great news! I'm happy to hear it's fixed and again, really sorry this has been taking so long! Have Fun crushing these candies and not to have to scroll up and down!

I replayed level 1285 for about the 5th time and that seems to have fixed it for now. thx.

Hi The Wire,

Really sorry but there's nothing much I can do at the moment as the Studio is still investigating. I can offer to reset your game, if it hasn't been done yet, but in that case you would lose your personal scores. However, if that's ok with you we can try and see if that solves the problem - Unfortunately, I cannot guaranty that it will.

Let me know!

Thanks

Mia

Hi The wire, I will pass this over again. As Mia said, they are working on it, but the workaround has worked for everyone I have seen so far...the only thing is, it seems there might be more than one level affected. Have you been back to level 1 and checked there are stars on every level? I know you have been patient....extremely patient and not just with us here but with the game. The studio seem to think this is the best way at the moment to nudge it back into position. They thought it was just one level but I saw a screenshot earlier where there were at least 3 in that one image

Well, another week has passed, I now have to scroll through 230 levels every time. Any chance of fixing this ever? Been months

nope, tried that months ago. this seems so simple (I'm a retired IT exec). I give up.....

Hello the Wire,

I am really sorry. Please be aware that our Technical Team is doing everything they can do to resolve this as quickly as possible, but unfortunately, at this time we are unable to give you an exact date when this will be resolved.

We have a workaround though - I don't know if you've tried it already: Scroll back to the level your Avatar is stuck on and replay it ; it should then mean the next time you log in, the game will open on the correct level. However, I cannot guarantee that this will work for sure but its worth giving it a try... there are some examples where it worked. Let me know how that goes for you!

Fingers crossed!

- Mia

well, yet another week has passed, i'm now at level 1510, but it still brings me to 1285 every time to start, android and pc. Been only 8 weeks since i posted this problem. if no one wants to fix this, guess i'll find another game.

Hi TheWire,

Really sorry about the issue... I understand it's frustrating and very inconvenient. I have reported this to the Studio again this morning and I'm waiting for an update from them.

I hope that we can sort it out once and for all. I will keep you posted as soon as possible.

- Mia

You're not unfortunately. I will get the team to see if there is any update when they come in next week

In case anyone cares, , still not fixed. I have to scroll through over 200 levels every time. Been months. Can't believe I'm the only one

King do care, The wire, unfortunately they have to go in order of priority..and each studio works independently of each other. Perhaps we should all bombard King HO, maybe they could make them work quicker

3 more days. Apparently king doesn't care. I'm on level 1486, but it stars me still on 1286 and I have to scroll. Facebook and android.

I'm sorry it did not help

I've contacted the Tech Team and they are investigating. We will keep you posted as soon as we have more info.

Sorry for the inconvenience and thanks for your patience!

Nice try, but NO! still on 1285 on facebook and android. I have have restarted. now what?

Hi The Wire,

And it's done! Best to re-install the game to make sure it updates now. Let me know how that goes!

Until then, have a Fun-tastic day!

- Mia

Still not fixed been months. Why is this so hard? I now have to scroll through over 200 levels ervery t im e. Pc and Android

Yes reset.

Hi The Wire,
Sorry that this have been going on for a while now. It sounds to me like a synchronisation issue. As Chicken Slayer mentioned, you can try the troubleshooting if you haven't done it yet - See below.
If you have done that and it still not updating, I can offer you to reset your game and have you back on level 1475 on all your devices. The only thing is that it would make you lose your personal score... But if that's ok with you, let me know and I'll reset straight away!
- Mia
Troubleshooting:
Force closing your apps
There’s different way of doing this depending on your device’s make and model. You can either clear your device’s memory or through the application manager in your device’s settings.
Check out this article for more information and detailed steps on how to perform this operation.
Restarting your device
Again, it all comes to the make and model of your device.
There’s two generic ways for you to restart your Android device:
Soft reset: press and hold down the power button for approx. 20 seconds. You should see your device turning off and back on.Hard reset: take off your device’s battery cover and remove the battery. Insert back the battery after approx. 30 seconds and turn your device on using the power button.

sure, that would be fine. I have same problem on facebook and android. I have cleared storage and restarted - no help. Whatever you can do to get me to right level would be appreciated. And maybe fix this since it's the third time I've had to deal with this

Hi The Wire,

Sorry that this have been going on for a while now. It sounds to me like a synchronisation issue. As Chicken Slayer mentioned, you can try the troubleshooting if you haven't done it yet - See below.

If you have done that and it still not updating, I can offer you to reset your game and have you back on level 1475 on all your devices. The only thing is that it would make you lose your personal score... But if that's ok with you, let me know and I'll reset straight away!

- Mia

Troubleshooting:

Force closing your apps

There’s different way of doing this depending on your device’s make and model. You can either clear your device’s memory or through the application manager in your device’s settings.

Check out this article for more information and detailed steps on how to perform this operation.

Restarting your device

Again, it all comes to the make and model of your device.

There’s two generic ways for you to restart your Android device:

Soft reset: press and hold down the power button for approx. 20 seconds. You should see your device turning off and back on.Hard reset: take off your device’s battery cover and remove the battery. Insert back the battery after approx. 30 seconds and turn your device on using the power button.

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Still not fixed been months. Why is this so hard? I now have to scroll through over 200 levels ervery t im e. Pc and Android

Hi The Wire,

And it's done! Best to re-install the game to make sure it updates now. Let me know how that goes!

Until then, have a Fun-tastic day!

- Mia

Nice try, but NO! still on 1285 on facebook and android. I have have restarted. now what?

I'm sorry it did not help

I've contacted the Tech Team and they are investigating. We will keep you posted as soon as we have more info.

Sorry for the inconvenience and thanks for your patience!

3 more days. Apparently king doesn't care. I'm on level 1486, but it stars me still on 1286 and I have to scroll. Facebook and android.

King do care, The wire, unfortunately they have to go in order of priority..and each studio works independently of each other. Perhaps we should all bombard King HO, maybe they could make them work quicker

In case anyone cares, , still not fixed. I have to scroll through over 200 levels every time. Been months. Can't believe I'm the only one

You're not unfortunately. I will get the team to see if there is any update when they come in next week

Hi TheWire,

Really sorry about the issue... I understand it's frustrating and very inconvenient. I have reported this to the Studio again this morning and I'm waiting for an update from them.

I hope that we can sort it out once and for all. I will keep you posted as soon as possible.

- Mia

well, yet another week has passed, i'm now at level 1510, but it still brings me to 1285 every time to start, android and pc. Been only 8 weeks since i posted this problem. if no one wants to fix this, guess i'll find another game.

Hello the Wire,

I am really sorry. Please be aware that our Technical Team is doing everything they can do to resolve this as quickly as possible, but unfortunately, at this time we are unable to give you an exact date when this will be resolved.

We have a workaround though - I don't know if you've tried it already: Scroll back to the level your Avatar is stuck on and replay it ; it should then mean the next time you log in, the game will open on the correct level. However, I cannot guarantee that this will work for sure but its worth giving it a try... there are some examples where it worked. Let me know how that goes for you!

Fingers crossed!

- Mia

nope, tried that months ago. this seems so simple (I'm a retired IT exec). I give up.....

Well, another week has passed, I now have to scroll through 230 levels every time. Any chance of fixing this ever? Been months

Hi The wire, I will pass this over again. As Mia said, they are working on it, but the workaround has worked for everyone I have seen so far...the only thing is, it seems there might be more than one level affected. Have you been back to level 1 and checked there are stars on every level? I know you have been patient....extremely patient and not just with us here but with the game. The studio seem to think this is the best way at the moment to nudge it back into position. They thought it was just one level but I saw a screenshot earlier where there were at least 3 in that one image

Hi The Wire,

Really sorry but there's nothing much I can do at the moment as the Studio is still investigating. I can offer to reset your game, if it hasn't been done yet, but in that case you would lose your personal scores. However, if that's ok with you we can try and see if that solves the problem - Unfortunately, I cannot guaranty that it will.

Let me know!

Thanks

Mia

I replayed level 1285 for about the 5th time and that seems to have fixed it for now. thx.

Great news! I'm happy to hear it's fixed and again, really sorry this has been taking so long! Have Fun crushing these candies and not to have to scroll up and down!

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