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Pink boxes

Andres-2

Hi @FluffyDinosaur @Yosca @pitt @Pitty_Kitty

Today came out a new update of the game, they returned the boxes and I did the basic steps.

Screenshot_2023-06-05-08-41-16-790_com.king.candycrushsodasaga.jpg

Screenshot_2023-06-05-08-42-27-928_com.king.candycrushsodasaga.jpg

Screenshot_2023-06-05-08-43-01-978_com.king.candycrushsodasaga.jpg

Versión

Screenshot_2023-06-05-08-43-49-250_com.miui.securitycenter.jpg

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Andres-2

Fixed the issue with a new version of the game.

Screenshot_2023-06-07-10-38-01-500_com.king.candycrushsodasaga.jpg

Screenshot_2023-06-07-10-39-46-755_com.king.candycrushsodasaga.jpg

Yosca

Hi @Andres-2

I've had this before, both in CCSS and CCS. A CM advised me, when I saw the pink blocks that I should force close the app, reboot device and log in.

I did that and after that I didn't see any more pink blocks. You could also try this when you see the pink blocks again.

Thanks for reporting! 🤗

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macfreegle

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2661524#Comment_2661524

Tried force stop and reboot but no change, found I had to remove the app and reinstall

Shina04

Thank you

Yosca

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2663698#Comment_2663698

We got an update. The Studio has found the problem and it will probably be fixed tomorrow 🙂

Shina04

If we force stop the app. Will boosters will be gone?

Andres-2

Fixed the issue with a new version of the game.

Yosca

Hi @Andres-2

I've had this before, both in CCSS and CCS. A CM advised me, when I saw the pink blocks that I should force close the app, reboot device and log in.

I did that and after that I didn't see any more pink blocks. You could also try this when you see the pink blocks again.

Thanks for reporting! 🤗

Shina04

https://community.king.com/en/candy-crush-soda-saga/discussion/406465/pink-boxes

Please contact community support team