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COLORING CANDIES
Answers
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Hello @kafelsch and welcome to Soda community!
which event are you playing?
In 4 in a row, coloring candies made by random cascades of candies don't count; The feature counts only coloring candies made by players when they manually match 6 or more candies of the same color.
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Hello @kafelsch
I see, let's try to find out what's going on then.
- which device do you use to play Soda? Make and model please
Does this issue still persists after checking troubleshooting steps?
- check for Soda and device updates
- check that your device has at least 2 GB of free storage
- provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
- you might need to repeat the steps above 3-4 times
*it depends on on the type of the device. Read all details here.
If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters
If you own Apple mobile, visit Settings - Safari - Clear History and Website Data
If you own a Kindle fire, check this out
it's not possible to do in Microsoft app on computer
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Also, kindly share a screenshot of the feature, it'd be really helpful. Thanks
how to take a screenshot: https://www.take-a-screenshot.org/
Save the image on your device storage if you use a computer.
Upload the image from your device to this forum discussion. Click the icon circled in red that shows a mountain:
