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Game freezes
Answers
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Welcome to Soda Community @meadsy1982
I’m sorry about that. Is it an ad that won't close? (Unfortunately I don't have ads in my game myself, so I couldn't tell you)
Please try the troubleshooting: provided you saved your progress with a King account, log out of the game - clear the cache -> not data that will delete your boosters - power off your device for at least 1 minute - restart your device - check for game and device updates - log back into the game. Also make sure you have at least 2GB free memory storage to run the game smoothly and try to connect to a WiFi connection instead of using cellular data.
*Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)
*Clear cache in iOS: go to settings - tap on Safari - tap on Clear history and website data
If the problem persists after troubleshooting, please report the ad malfunction to King Player Support using this link here.
=> select the correct game, topic “advert issues or reporting” subtopic “I experienced a bug with an advert”
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It keeps freezing here as well now, as soon as "Treasure Hunt" opens (Win10-app)... By the way, I've noticed quite a few other posts about the game freezing, so I suppose it's a game-problem, not my problem.
When playing directly through FB, the game works just fine by the way. But no treasure-hunt there.
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Today I found a work-around for my freezing-issue. I pressed the Escape-button at my keyboard. After that I was able to play. I lost out on the boosters though. And I really do feel you could report this to the Gaming-studio to look into @Yosca. It's causing nothing but frustration for lots of people.
