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Did not receive gold bars

Johanna_Salo

Hi. I was king of bubblegum hill for the last 25 mins before it ended yesterday. I received my lollipops but not my gold bars.

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Laura_Grosvenor

Hello Johanna. Are you sure you did not get "de-throned" because you need to stay on top until the very end to get the gold bars. So sorry if that is a dumb question, but I have to be sure. It seems like you aren't the only one that this is happening to, so I am starting to wonder if there isn't a glitch with it. Thanks for answering and I am so sorry for the inconvenience. I hope you have a great day!

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Creative_Elsa

Well it won’t happen again! We are now on top of the messages with our Superstars helping. Are you still enjoying the game? Have you checked out the CC Soda Saga community yet? Also please follow the link that I posted above and you can complete the survey.

wkngmomof2

Thank you for reaching out. I just thought I would never hear from someone. This has happened to me several times in the last year!

Creative_Elsa

Hi @Johanna_Salo and @wkngmomof2, sorry that your message got lost in the transition from the old community to the new community. Do you still need help with this? Please don't hesitate to contact us again because now we are on top of all new messages.

As a Soda player, how would you like to help with the 5 year celebration coming at the end of this year? Please visit this link and complete the survey.

https://community.king.com/en/candy-crush-soda-saga/discussion/253613/tell-us-how-you-would-like-to-celebrate-our-5-years-together

Laura_Grosvenor

Wkngmomof2 you need to start a new thread. Thanks!

wkngmomof2

I have had this happen to me a couple of times as well. This happened to me Wednesday night in fact.

Johanna_Salo

Thank you!

Laura_Grosvenor

OK I have actually put your post down in my list for the Moderator. Hopefully, it will be addressed as soon as possible.

Johanna_Salo

Hi Laura. Thanks for responding. I did not get de-throned. I did check just prior to the end of bubblegum hill and was still king.

Laura_Grosvenor