Candy Crush Soda Saga

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Why have the features disappeared in the Soda Saga except the race?

It started happening a few days ago and I am on a desktop computer. I've cleared the cache numerous times and have the latest version. I am frustrated as I can't ask my game friends for lives or send them when they request theirs. Please help. thanks

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Robo3333

The icon did reappear but since Candy Crush Saga was down the other day and now back up the issue has come back. Can you help again. thanks.

Robo3333

Hello -

No that isn't the button I was talking about. It was, like I stated, in the upper left corner and you would click on it to get game friends lives they sent or you could send game/team friends lives too.

Id is 1759383355

thanks again.

Pitty_Kitty

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2690270#Comment_2690270

Also, sorry to insist. I'd need you game ID number to send a report to community manager

you should find it in bright text just below the game window you posted a picture of. More instructions here

Thanks

Pitty_Kitty

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2692132#Comment_2692132

Ok, I'll pass this on to community manager so this can be looked into

If you didn't use to lives icon to ask for lives then I'm not sure which button you're referring to.

In the app version of the game there's this button that players use to ask for lives instead:

But from what I know, it's never been available for Facebook platform. Is this the button you're referring to?

Robo3333

I use Chrome and yes the upper left button disappeared as shown by the screen shot. I tried using Edge and same screen. I have the latest browsers for both. thanks

Pitty_Kitty

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2689941#Comment_2689941

Hello @Robo3333

Thanks for bringing this up again and sharing a screenshot.

Did you not use to click on lives icon to ask your friends for lives/accepts those sent? Do you mean there's a missing button now?

Which browser do you use?

Is your browser up to date? Check this to find out

Does the situation stay the same when you change browsers?

If this does, please let send me your ID number, you should find it in bright text just below the game window you posted a picture of. More instructions here

Thanks

Robo3333

Hello - I am still having the same issue. Can you help? thanks

Robo3333

Here is the screenshot missing the upper left area where I was able to ask crush friends for help and help crush fans as well. I have a 2020 Dell laptop playing thru Facebook.

any help is appreciated.

i cleared cache and no luck many times.

Pitty_Kitty

Hello @Robo3333 and welcome to Soda community!

Let's try to find out what's going on🙂

Where do you play Soda? On Microsoft app or Facebook platform?
what is the make and model of your device?

Please check all troubleshooting steps:

check that your device has at least 2 GB of free storage
provided you have a King account to save your progress try to log out- close game - clear cache - restart device - open game - log in and pass any level to make sure you reconnected to the server
you might need to repeat the steps above 3-4 times

What is the latest version of the game you have?

Also please share a screenshot of your map, thanks

how to take a screenshot: https://www.take-a-screenshot.org/

Save the image on your device storage if you use a computer.

Upload the image from your device to this forum discussion. Click the icon circled in red that shows a mountain:

Accepted answers

All comments

Pitty_Kitty

Hello @Robo3333 and welcome to Soda community!

Let's try to find out what's going on🙂

Where do you play Soda? On Microsoft app or Facebook platform?
what is the make and model of your device?

Please check all troubleshooting steps:

check that your device has at least 2 GB of free storage
provided you have a King account to save your progress try to log out- close game - clear cache - restart device - open game - log in and pass any level to make sure you reconnected to the server
you might need to repeat the steps above 3-4 times

What is the latest version of the game you have?

Also please share a screenshot of your map, thanks

how to take a screenshot: https://www.take-a-screenshot.org/

Save the image on your device storage if you use a computer.

Upload the image from your device to this forum discussion. Click the icon circled in red that shows a mountain:

Robo3333

Here is the screenshot missing the upper left area where I was able to ask crush friends for help and help crush fans as well. I have a 2020 Dell laptop playing thru Facebook.

any help is appreciated.

i cleared cache and no luck many times.

Robo3333

Hello - I am still having the same issue. Can you help? thanks

Pitty_Kitty

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2689941#Comment_2689941

Hello @Robo3333

Thanks for bringing this up again and sharing a screenshot.

Did you not use to click on lives icon to ask your friends for lives/accepts those sent? Do you mean there's a missing button now?

Which browser do you use?

Is your browser up to date? Check this to find out

Does the situation stay the same when you change browsers?

If this does, please let send me your ID number, you should find it in bright text just below the game window you posted a picture of. More instructions here

Thanks

Robo3333

I use Chrome and yes the upper left button disappeared as shown by the screen shot. I tried using Edge and same screen. I have the latest browsers for both. thanks

Pitty_Kitty

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2692132#Comment_2692132

Ok, I'll pass this on to community manager so this can be looked into

If you didn't use to lives icon to ask for lives then I'm not sure which button you're referring to.

In the app version of the game there's this button that players use to ask for lives instead:

But from what I know, it's never been available for Facebook platform. Is this the button you're referring to?

Pitty_Kitty

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2690270#Comment_2690270

Also, sorry to insist. I'd need you game ID number to send a report to community manager

you should find it in bright text just below the game window you posted a picture of. More instructions here

Thanks

Robo3333

Hello -

Id is 1759383355

thanks again.

Robo3333

The icon did reappear but since Candy Crush Saga was down the other day and now back up the issue has come back. Can you help again. thanks.

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