Candy Crush Soda Saga

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Candy Crush Soda Saga

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Ideas
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Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!

Why do I continue to have network/connection issues?

I reached out to support and have been in communication with them via email. They had me try a million different things, including signing out of the game & back in, restarting my phone, signing out of my Apple ID (which caused even more issues with the settings on my phone), delete Facebook and messenger, check for updates on my phone and for the game, increase storage, and yet nothing has worked! I’m beyond frustrated with it. Is there anyone that can actually help me?!?!

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Yosca

Hello again @BePositive

This red type of error appears when something unknown goes wrong in the Soda app and it often indicates that the game app has become corrupted.

You could try a trick, which helped @pitty_kitty once.(you can find her tutorial here)

Her trick: Force close the app (or make sure it's not running in the background)- switch off your internet connection - start the app but don't click "play" yet - switch on internet connection- then click "play"

If this doesn't work then the only solution to fix this problem is to uninstall and reinstall Soda app.

Unfortunately, uninstalling the app will delete all your boosters (they are stored in your device’s memory) and recent progress you made while offline due to this issue. If you have a King/Facebook account, you can recover all gold bars and progress made.

If all or part of your progress is lost after reinstalling the app, create an account if you don't have one yet and contact Player Support so they can manually restore your progress to your account. How to contact:

tap on the blue gear
tap on “question mark”
tap on “my game progress”
tap on “the progress I made isn’t showing in my game”
scroll down, tap on “contact us”
choose topic “lost progress”, subtopic “I lost my progress”

Note, if you've lost purchased items that you haven't used yet, please also contact Player Support.

BePositive

Yes, I do get that error as well.

Yosca

Welcome to Soda Community @BePositive

I am sorry you still have a problem 😔 In principle, King Player Support can provide more help than the Community. But let's see if we can help you.

When you open the game app, please tap on profile

Do you see an error like this?

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

Yosca

Welcome to Soda Community @BePositive

I am sorry you still have a problem 😔 In principle, King Player Support can provide more help than the Community. But let's see if we can help you.

When you open the game app, please tap on profile

Do you see an error like this?

BePositive

Yes, I do get that error as well.

Yosca

Hello again @BePositive

This red type of error appears when something unknown goes wrong in the Soda app and it often indicates that the game app has become corrupted.

You could try a trick, which helped @pitty_kitty once.(you can find her tutorial here)

If this doesn't work then the only solution to fix this problem is to uninstall and reinstall Soda app.

tap on the blue gear
tap on “question mark”
tap on “my game progress”
tap on “the progress I made isn’t showing in my game”
scroll down, tap on “contact us”
choose topic “lost progress”, subtopic “I lost my progress”

Note, if you've lost purchased items that you haven't used yet, please also contact Player Support.

WHY IS BAKERY ALWAYS CLOSED??
hello….Im wanting to Bake in the bakery,however it always says “Bakery opening soon”……This has been non stop for the past few weeks now…
Ads are freezing and having to close app each time
Whenever I choose to watch ads for a bonus or extra lives etc, the ads have started to freeze. It’s the ad for teaching or education or something. It’s so annoying. I’m losing levels because of it and happened about 6-10 times in the last hour I have been playing. What is causing this?
Al re ingresar me da como que arranco con partida perdida
Hola. Salí del juego, dejando mí sesión como ganador y tomando los regalos del comienzo del día y a los minutos vuelvo a ingresar y al jugar, me doy cuenta que me sacó la racha y sus ventajas. Estoy molesto.
Game not loading
my game will not load. It gets to a certain point and just stops. Please help.
Why does my screen freeze up when I am playing ?
why does my screen keep freezing up? It is annoying and I am ready to delete playing

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!

Recent Announcements

🛠 Game Issues? Check Here Before Posting! 📝
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
New to Soda? Learn more about Boosters & Blockers! 🍬🍭🧁
Hello, Soda fans! Starting out in Candy Crush Soda Saga (or just Soda, as we call it here!) can feel a bit overwhelming, so many candies, so many challenges! 🤯 You might discover 🍬 boosters and use them freely, only to later realize they don’t magically replenish. 😅 And then there are 🧁 blockers, standing in the way of…
How to play the different game modes in Candy Crush Soda Saga 💀🥤
Before we look at the type of levels, let's also look at the Level Indicator! ⚠️ Level Difficulty Indicators Some levels are tougher than others, so icons and borders warn you in advance: 🟧 Hard Levels: Marked with an orange border. 🟥 Super Hard Levels: Marked with a red border. ⬛ Ultra Hard Levels: Marked with a dark red…