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I won the Sapphire Gem tournament. where are my gold bars?
chinitoli
Posts: 4
Level 1
Hello!
this is my first post here. I know this is silly, but I placed in 1st in the sapphire gem tournament; I got around 18k, and I didn’t get the 50 golden bars. I opened the wonderball prize expecting the bars to come from it, but they didn’t. I’m not sure if I have to wait til the morning or a further time, but I don’t have it. I’d show you my placing, but I didn’t expect this to happen so it’s gone now. I’m not sure what to do. Anyone go through this from previous tournaments?
there was another screen that came up after opening the wonderball, but I was tapping the screen quickly so I didn’t see what it said. there was a green button to tap, but I tapped somewhere else and that screen closed, so I don’t think it was that. let me know when y’all can!
ps. I linked a screenshot showing my gold, so y’all know I’m not lying.
EDIT: here’s my user ID if necessary: 1758983849
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Comments
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I'm also got 1st place, my total is around 25k and I'm not yet get my 50 gold bars.
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Hi both,
Thank you so much for reaching out, I'll look into this and get back to you once I have more information.
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good morning! thanks for helping us both! just a quick update, I added my user ID to my original post just in case you needed it. thanks again!
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Thank you both so much for the patience!
After investigating this further, the best way for us to be able to possibly reimburse you is if you reach out to our Support team and let them know this happened to you. You can find the support team by following these steps:
- Open Candy Crush Soda Saga on your device.
- Tap the gear icon to open the Settings menu.
- Tap on the '?' icon.
- This will open our Help Center. Here, you can find answers to frequently asked questions or issues.
- Pick the topic and article that most resembles the issue you are having, scroll down and tap on the 'Contact Us' button in the bottom of the screen.
- Fill out the form with as many details as possible about your issue, then hit 'Submit'.
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I will do so! I hope this can get us our gold 😭
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Same thing happened to me. Will contact support.
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Hi all! I have received mine on yesterday's night.
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Today is morning here, so it's about 14 hours ago.
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