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Hello @VBH2022 and welcome to Soda community!
Sorry to hear that, let's try to find out what's going on🙂
Have you ever seen any lives or boosters sent to you up til now?
Which device do you use to play Soda? Make and model please
Do you see any error messages displayed in the game?
How many friends are in your friends list, more or less?
what is your game ID number? Here's how to find it
thanks
Thanks for the infos @MolMolSoda
Do you see this error message?
Could let me know if the issue still persists after checking these steps:
*it depends on on the type of the device. Read all details here.
If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters
If you own Apple mobile, visit Settings - Safari - Clear History and Website Data
If you own a Kindle fire, check this out
it's not possible to do in Microsoft app on computer
Thanks