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Season pass
I spent 7.99 on the medium pass to collect all the prizes that accumulated. I had 19 days left until it expired and when I logged on today it told me rewards accumulated were given to me and it started me over to pick one of the passes with 18 days left. I was not finished with the last pass. Now I'm scared to spend the money on the better rewards in case I go to play tomorrow and it's starts me all over again. 7.99 is alot money to only get part of what you pay for.
Answers
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Hello @grffxprs
When you have completed all quests it will automatically close and remaining rewards will be added to your game. After that, a new pass with quests will be started. This means that when you have completed all quests of the new pass, and the remaining time limit has not yet passed, you can choose a new pass again etc.
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I had not yet completed all the quests.
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Hello,again @grffxprs I am sorry to hear that! In that case, please contact King Player Support (the Community cannot refund or resend purchases)
If you happen to play on a mobile device or Windows app, you can contact directly from the device. That way Player Support will automatically get your purchase history and transactions. All you need to do is:
- Tap on the blue gear
- Tap on the ? mark
- Tap on “My Purchases“
- Choose and tap on a topic that is closest to your question/issue
- Scroll down to the bottom and tap on "Contact Us"
If you don’t play on mobile or Windows app, please contact Player Support Team 👉 here Describe briefly your complaint, and don’t forget to mention your Game ID, 👉 here is how to find
Hope this helps 🙂
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This is the 2nd time spent money on big pass and my rewards just disappeared why is this happening 😒
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