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What does the hand do and how do i physically make it work?
Welcome to Soda Community @sloMoe
You mean the free switch
Switch 2 candies that don't match without using any moves so that they do match, for example to make a booster. You can swap in all directions.
You can find info about boosters and blockers in the thread below (click/tap on the green “vieuw post”)
Use Hand booster during the game play. If you wantes to move candy from one side to another then you can use hand booster to replace it with another candy.