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I paid for Deluxe to be unlocked but it didn't give my rewards....not happy

Jochanelle_1972 Posts: 3 Newbie

Where are my rewards please I paid for them


  • shafer223
    shafer223 Posts: 265 Pro Player 👑

    Try clearing your cache then rebooting your game that usually clears it up

  • Yosca
    Yosca Posts: 15,609 Soda Moderator

    Welcome to Soda Community @Jochanelle_1972

    Have you already completed all the quests of the free pass? The Luxe Pass reward will not be released until you reach a Free Pass reward.

    If you have completed all Free quests and you are not receiving the rewards of the Luxury Pass, please try the troubleshooting first: provided you saved your progress with a King account, log out of the game - clear the cache -> not data  that will delete your boosters - power off your device for at least 1 minute - restart your device - check for game and device updates - log back into the game. Also make sure you have at least 2GB free memory storage to run the game smoothly and try to connect to a WiFi connection instead of using cellular data.

    *Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

    *Clear cache in iOS: go to settings - tap on Safari - tap on Clear history and website data

  • Yosca
    Yosca Posts: 15,609 Soda Moderator

    If the troubleshooting didn’t help, please contact King Player Support. If you happen to play on a mobile device or Windows app, you can contact directly from the device.  That way Player Support will automatically get your purchase history and transactions. All you need to do is:

    - Tap on the blue gear

    - Tap on the ? mark

    - Tap on “My Purchases“

    -  Choose and tap on a topic that is closest to your question/issue

    - Scroll down to the bottom and tap on "Contact Us"

    If you don’t play on mobile or Windows app, please contact Player Support Team 👉 here  Describe briefly your complaint, and don’t forget to mention your Game ID, 👉 here  is how to find 

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