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*Edited by CM: 🤔 Oops! Please repost in English so everyone can understand - Our House Rules
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Ok thanks
Hello @lugoc2000
Sorry for the late reply, I was busy at work today. I'll pass on your ticket to community manager to have this looked into.
I'll let you know when I get an update 🙂
good afternoon Pitty_Kitty yesterday I sent you the information you asked for, did you receive it??? you didn't answer me anymore
Caution: This comment has been edited by me because this comment was gone for community Manager approval, after approving my comments It's become Two same comments (as duplicate)
@Pitty_Kitty Hi Dear sorry for the inconvenience it may cause, Help the player he is waiting for your response. Thanks🥰😍
good morning, I was simply talking to a moderator who responded to my comment, he asked me to send him a screen shop and he will reply and I did so, now I don't understand why you question me????? I am not asking the moderator for anything, just explaining the bad service that the game have given me in Customer Service in the game
Edited by me** As duplicate comment
Reason: gone for approval yesterday, CM approved it today.
???????
thanks
Hello dear @lugoc2000, I'm a King Player like you. I'm here to help you but your issue is something else, that's why i tag our moderators so that they can help you. Your issue will be looked into by our soda moderator (@Pitty_Kitty), which is why I left as soon as she replied here.
.☺️Thanks
Ok, could you send me the ticket number that should be visible on the email which the King employee replied you with?
Thanks
ok hello again, the situation was never resolved, they only charged me for 8 hours but not the boosters, when I complained, they told me that the booosters had been charged, I insisted that they not and that they check and they simply left it that way..☹️
I'm the moderator, that's why my comments are yellow 🙂.
I'm the one who can pass your feedback regarding your conversation you had with King Player Support on to Community Manager (King employee), that's why I'm asking you questions to better understand the situation.
Community forum doesn't deal with compesantions but we can collect and forward feedback to the people in the charge of these situations
good morning, I was simply talking to a moderator who responded to my comment, he asked me to send him a screen shop and he will reply and I did so, now I don't understand why you are question me????? I am not asking the moderator for anything, just explaining the bad service that I have given by Customer Service in the game of candy crush soda
Hello @lugoc2000 and welcome to Soda community!
The community forum is not able to handle compesations, only King Players Support contacted via Soda app is able to send compesations.
I see you've already contacted King Player Support.
Did you see these items sent by Support after you closed and reoponed the game and passed a few levels to help the game reconnect?
Let me know thanks 🙂
no these were boosters that I had that disappeared
If you change you game device to a new one you will sure lose your boosters because your boosters are saved to previous device. As i said boosters are not stored in King Servers. You contacted King Support team and they gave you lost boosters but unfortunately you did not receive that in your game. Am i right? If so please reply.
This is the meaaage that was send to me for the boosters, I only get the 8 hours , the buster I never gated.
Hi, christian,
Thank you for your answer, sorry for the confusion, I understand that it was not the luxury pass but the normal one. It is a pleasure to continue assisting you.
There might have been a delay in delivering the bug reward you mentioned, don't worry, I've sent the following rewards to your account:
Color Bomb: 10
Candy coloring: 2
Lollipop Hammer: 5
Striped Lollipop Hammer: 5
Free exchange: 1
Striped Candy: 8
1 Sonic Lollipop Hammer
5 candies that rearrange the board
15 gold bars
8 hours of lives
If you don't see the items, close the game and reopen it. Also, opening and then closing a level can help; sometimes it just takes a little nudge to make sure things get right.
If this happens again in the future and you think there has been a problem with your reward, please send us a screenshot showing the error, it would be very helpful for us to investigate any issues. Thank you!
I hope I've helped. If you have any questions, feel free to contact us, Christian.
Have a sweet day! 🍭
We love having you as part of our community! In the near future you will receive an email giving you the opportunity to rate and share any feedback you have regarding your support experience. Thanks in advance!
Sincerely,
Miriam
King Player Attention
I won them playing, the ones I lost due to a phone change were fixed before.
@lugoc2000 Hi, Sorry I can't read your Screenshot Language ☺️. I only read English & Bengali.
😔Feeling bad for you. Don't worry. Did you buy boosters or earned by playing?
Note that, If you uninstalled,reinstalled, deleted game data, login/logout then your boosters will be lost, Boosters & lives are not stored in the King Server. They only stored in your device so that you can use it online & offline both.
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