I can't get into my game.

Amoonmoon · September 2023

As soon as you click on the icon the game exits the game

This also happened after the update

I hate the update, I will stop any update 😡😠

I want my game back, I want to be able to log in again. 😭😭

Why always problems with soda 😭

@Pitty_Kitty

@Yosca

Pitty_Kitty · September 2023

Hello @Amoonmoon

Sorry to hear that.

What is the make and model of your device, device software version installed, Soda app version installed and player ID number?

I'll forward this to community manager 🙂

Amoonmoon · September 2023

@Pitty_Kitty

I got 3 pop-up messages

Screenshot_20230912_194917_com.excean.parallelspace.jpg

Screenshot_20230912_134302_com.king.candycrushsodasaga.jpg

Screenshot_20230912_183613_com.king.candycrushsodasaga.jpg

After that, I couldn't access my account.

The strange thing

I tried from another account there was no problem

I tried again to my account the same problem

And the most strange thing is that I can enter without the Internet, but just trying to enter and the Internet works, you do not accept to go out directly

This is information about my device and the version of soda ID

13535272397

Screenshot_20230913_010611_com.android.settings_edit_9328458723055.jpg

Screenshot_20230913_010830_com.android.settings_edit_9352671526697.jpg

Pitty_Kitty · September 2023

Hello @Amoonmoon

So if I understand correctly:

You're able to open the game but only with internet connection turned off?

If you turn the internet connection on, the game app shuts down and cannot be opened?

Amoonmoon · September 2023

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2788452#Comment_2788452

Yes, right, while the Internet is running, I can't open it, if I try while the Internet is closed, it is possible, but certainly without any activity

I tried to log in from another account there was no problem

Amoonmoon · September 2023

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2788452#Comment_2788452

Without the Internet it would be like this

But as soon as you restart the Internet, you get out directly

Screenshot_20230913_013133_com.king.candycrushsodasaga_edit_10640259931709.jpg

Screenshot_20230913_013136_com.king.candycrushsodasaga.jpg

Pitty_Kitty · September 2023

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2788465#Comment_2788465

Thanks for confirming

Could you please verify if this issue still happens after checking these troubleshooting steps?

provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
you might need to repeat the steps above 3-4 times

*If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

So I can pass this on to community manager. Thanks

Amoonmoon · September 2023

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2788471#Comment_2788471

I tried to do those steps and repeated them but unfortunately the problem is still 😞

Pitty_Kitty · September 2023

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2788506#Comment_2788506

thanks for confirming! I've passed this on, when I have new I'll let you know 👍️

Amoonmoon · September 2023

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2789027#Comment_2789027

Hi

Yay Yay finally my account is back

🥵🥵🥵🥵🥵🥵

yay yay yay yay

oh my god i can't believe it

I hope there won't be any problems, I'm tired and bored

Screenshot_20230913_200950_com.king.candycrushsodasaga_edit_51042691404189.jpg

Pitty_Kitty · September 2023

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2789514#Comment_2789514

I'm glad to hear that! yes, Soda studio removed a feature that was causing issues 😊

Amoonmoon · September 2023

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2789585#Comment_2789585

Thank you very much ❤️

I am very happy to be able to access my account again 😍

Pitty_Kitty · September 2023

Hello @Amoonmoon

Sorry to hear that.

What is the make and model of your device, device software version installed, Soda app version installed and player ID number?

I'll forward this to community manager 🙂

Amoonmoon · September 2023

@Pitty_Kitty

I got 3 pop-up messages

After that, I couldn't access my account.

The strange thing

I tried from another account there was no problem

I tried again to my account the same problem

And the most strange thing is that I can enter without the Internet, but just trying to enter and the Internet works, you do not accept to go out directly

This is information about my device and the version of soda ID

13535272397

Pitty_Kitty · September 2023

Hello @Amoonmoon

So if I understand correctly:

You're able to open the game but only with internet connection turned off?

If you turn the internet connection on, the game app shuts down and cannot be opened?

Amoonmoon · September 2023

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2788452#Comment_2788452

Yes, right, while the Internet is running, I can't open it, if I try while the Internet is closed, it is possible, but certainly without any activity

I tried to log in from another account there was no problem

Amoonmoon · September 2023

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2788452#Comment_2788452

Without the Internet it would be like this

But as soon as you restart the Internet, you get out directly

Pitty_Kitty · September 2023

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2788465#Comment_2788465

Thanks for confirming

Could you please verify if this issue still happens after checking these troubleshooting steps?

provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
you might need to repeat the steps above 3-4 times

*If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

So I can pass this on to community manager. Thanks