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I can't get into my game.
As soon as you click on the icon the game exits the game
This also happened after the update
I hate the update, I will stop any update ๐ก๐
I want my game back, I want to be able to log in again. ๐ญ๐ญ
Why always problems with soda ๐ญ
Best Answers
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Hello @Amoonmoon
Sorry to hear that.
What is the make and model of your device, device software version installed, Soda app version installed and player ID number?
I'll forward this to community manager ๐
1 -
I got 3 pop-up messages
After that, I couldn't access my account.
The strange thing
I tried from another account there was no problem
I tried again to my account the same problem
And the most strange thing is that I can enter without the Internet, but just trying to enter and the Internet works, you do not accept to go out directly
This is information about my device and the version of soda ID
13535272397
2 -
Hello @Amoonmoon
So if I understand correctly:
You're able to open the game but only with internet connection turned off?
If you turn the internet connection on, the game app shuts down and cannot be opened?
0 -
Yes, right, while the Internet is running, I can't open it, if I try while the Internet is closed, it is possible, but certainly without any activity
I tried to log in from another account there was no problem
1 -
Without the Internet it would be like this
But as soon as you restart the Internet, you get out directly
1 -
Thanks for confirming
Could you please verify if this issue still happens after checking these troubleshooting steps?
- provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
- you might need to repeat the steps above 3-4 times
*If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters
So I can pass this on to community manager. Thanks
1 -
I tried to do those steps and repeated them but unfortunately the problem is still ๐
1 -
thanks for confirming! I've passed this on, when I have new I'll let you know ๐๏ธ
0 -
Hi
Yay Yay finally my account is back
๐ฅต๐ฅต๐ฅต๐ฅต๐ฅต๐ฅต
yay yay yay yay
oh my god i can't believe it
I hope there won't be any problems, I'm tired and bored
1 -
I'm glad to hear that! yes, Soda studio removed a feature that was causing issues ๐
1 -
Thank you very much โค๏ธ
I am very happy to be able to access my account again ๐
0
Answers
-
Hello @Amoonmoon
Sorry to hear that.
What is the make and model of your device, device software version installed, Soda app version installed and player ID number?
I'll forward this to community manager ๐
1 -
I got 3 pop-up messages
After that, I couldn't access my account.
The strange thing
I tried from another account there was no problem
I tried again to my account the same problem
And the most strange thing is that I can enter without the Internet, but just trying to enter and the Internet works, you do not accept to go out directly
This is information about my device and the version of soda ID
13535272397
2 -
Hello @Amoonmoon
So if I understand correctly:
You're able to open the game but only with internet connection turned off?
If you turn the internet connection on, the game app shuts down and cannot be opened?
0 -
Yes, right, while the Internet is running, I can't open it, if I try while the Internet is closed, it is possible, but certainly without any activity
I tried to log in from another account there was no problem
1 -
Without the Internet it would be like this
But as soon as you restart the Internet, you get out directly
1 -
Thanks for confirming
Could you please verify if this issue still happens after checking these troubleshooting steps?
- provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
- you might need to repeat the steps above 3-4 times
*If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters
So I can pass this on to community manager. Thanks
1 -
I tried to do those steps and repeated them but unfortunately the problem is still ๐
1 -
thanks for confirming! I've passed this on, when I have new I'll let you know ๐๏ธ
0 -
Hi
Yay Yay finally my account is back
๐ฅต๐ฅต๐ฅต๐ฅต๐ฅต๐ฅต
yay yay yay yay
oh my god i can't believe it
I hope there won't be any problems, I'm tired and bored
1 -
I'm glad to hear that! yes, Soda studio removed a feature that was causing issues ๐
1
