Terrible customer service

greetings Fluffy, I have had problems with the game for more than 3 weeks, as I mentioned before, the full rewards are not loaded and sometimes they are not even loaded at all, it is impossible to take a video after doing the events, I have contacted Customer Service client in many of these cases and the response is always the same after I send the capture they tell me that they need a video or a capture of the event (something or impossible because at the end of the event nothing else appears), I have asked them to Please check my game system since something bad must be happening at the system level of the servers, but they tell me that without the video or the impossible capture they can't do anything else. Here I leave you the last case (2) that happened to me on Tuesday and you will see the agent's response, the lack of willingness to help. (send 7 screenshots).

Mi inquaire

Good afternoon Rommel

 I'll briefly summarize these last 3 weeks I have had too many problems with the game and its rewards, it has been a constant battle day after day trying to get recognition for all the rewards that the system has not given me or has given me incomplete. They have requested screenshots that are impossible to obtain since once the rewards pass ends it no longer shows a summary of what was completed.

Just yesterday I had 2 insisters with 2 events, one again with the 21-level Large Rewards Pass and the other with the cake or cake event. I explain to you:

  21-Level Large Rewards Pass CasE

  I completed a 21-Level free Rewards pass and the system did not credit me with all the rewards and boosters. I know this because I regularly play that pass and I know the reward times for the boosters. I am attaching a screenshot.

 Cake or Cake Case

   In this event I completed all the levels of the cake (see screenshots of the cake and booster (that was what I had before the event) and I was only credited with the team points. I was not credited with the boosters.

   I honestly don't know what's wrong with my game, it shows these errors very frequently and of course I don't want to make purchases of any kind since I don't trust that I will be paid correctly, I have carried out all the updates and procedures that have been recommended to me but the problem continues, in addition to this the poor service and the little collaboration they have given me in most cases.

  I’m attentive to your comments and any solutions

  Christian Lugo

HIS RESPONSE

Re: [candycrushsodasaga-ios] 1546020554 (CandyCrushSodaSaga) (13208651)

Hi, christian

Thank you for coming back to us.

I appreciate all the information you've shared so far.

First of all I would like to inform you that in order to obtain the season pass rewards you will have to click on the button that says claim so that the items can be added to your account.

As for baking a cake, I will need you to send me a video or screenshot showing that you have claimed the rewards so I can investigate further and see if the rewards were added or not, as the screenshot does not show no claim button.

Once I have the necessary information I will be able to help you further.

We will wait for your response, Christian!

Sincerely,

George

King player attention