Game is not connected to internet

Question

My store and all the events are saying that it is trying to connect but it wont. I’ve updated my phone, the app and turnd wifi/data on and off but nothing is working

Yosca · Answer

Hello again @sandrasiiii

This red type of error appears when something unknown goes wrong in the Soda app and it often indicates that the game app has become corrupted.

In this state, your game is offline: you will not be able to play normally, save progress, and make purchases. You can't contact Player Support directly from your app so they can't look into it.

You could try a trick, which helped @pitty_kitty once.(you can find her tutorial here)

Her trick: Force close the app (or make sure it's not running in the background)- switch off your internet connection - start the app but don't click "play" yet - switch on internet connection- then click "play"

If this doesn't work then the only solution to fix this problem is to uninstall and reinstall Soda app.

Unfortunately, uninstalling the app will delete all your boosters (they are stored in your device’s memory) and recent progress you made while offline due to this issue. If you have a King/Facebook account, you can recover all gold bars and progress made before this issue occurred.

If all or part of your progress is lost after reinstalling the app, create an account if you don't have one yet and contact Player Support so they can manually restore your progress to your account. How to contact:

* tap on the blue gear
* tap on “question mark”
* tap on “my game progress”
* tap on “the progress I made isn’t showing in my game”
* scroll down, tap on “contact us”
* choose topic “lost progress”, subtopic “I lost my progress”

Note, if you've lost purchased items that you haven't used yet, please also contact Player Support.

sandrasiiii · Answer

Hi!

The storage is okay, I just tried to play old levels vut it did not work. I play on iphone 13 mini. My user ID is 7018321905. And yes, I get the same error bar whatever I’m trying to do on my profile page!

Yosca · Answer

Hello @sandrasiiii welcome to Soda Community.

I’m sorry to hear this. Do you have at least 2GB free memory storage? Did you replay some levels?

What kind of device do you play the game on? Make and model please. What is your player ID? 👉 here  is how to find.

Please check your profile and try to log out. Do you see this red error?👇