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I purchased the May special and didn't receive my free lives or the free lollipops, how do have this resolved? Candy crush soda saga.
I think it is Kings tactic to make everything as difficult as possible until people just give up and go away. I have been trying to get a refund for over 8 weeks the first time they asked for order numbers and when I gave them to they didnt respond at all until I posted another thing on here about being ripped off then another guy said he would help me but needed an email address again did that now no response for 3 days look at all the people on here who say they bought something and didnt get it its a total scam I am owed $ 24.99 australian dollars and I am sick of asking for it - give me my refund now!!!!
Hi KDH, Greenie82 and maribass1,
Thanks for getting back to us with the requested details so we can solve this matter.
I purchased the June weekend sale and only received the 20 gold bars but not the boosters or 2h lives. When I try to contact King from Candy Crush app it says the link is forbidden.
I have had the exact same problem....really annoying!
Same problem happened to me today with the June Special. Worse, not only did I lose all my existing boosters I had patiently collected when I updated CC Saga on my mobile, but I also didn't get the free boosers and 6 hours unlimited lives as advertized (I got the gold bars though). A double rip-off! :-(
Thank you mark. I received just 20 gold but no lolli and 2 hours free lifes. I have to used 20 gold for play but i wanted 2 hours free ay and keep 20 gold for future. I have connected my facebook accont Pietro Helleschi (pietro@pmdtopmodel.com)
thank you.
Hi Pietro Helleshi,
Sorry to hear you did not receive your items. Thanks for getting back to us with the requested details so we can solve this matter.
I have same problem today ;( could you please fix it as soon as possible or refund my mo ey ? Thank you
No one on here says they have actually received a refund its disgraceful that a company this big can rip off people so badly and there is no one who can help. Not one person as said they got anything back its a total scam.
I gave them all information about 3 weeks ago. They respond me a week after saying giving me a more gold bar and booster pack but I didn't get any or refund. And they don't even answer anymore.
Has anyone actually gotten a refund i got to the point where i gave them order numbers and now there's been no response for over a week so would love to know has anyone really had this problem solved
RatTerriersRock, Won-yong cho, Bin Kasnid & Jane Thom. Thank you for your comments. I will look into this for you.
I just had the same issue. Sent an email and the auto reply sent me here. I received the gold bars, wiping out all my other bars and then crashed. It even gave me a message upon restarting to enjoy my purchase...... Clearly this is a bug, but what's going to be done about it???
I also have this problem, but didn't get ANY of the items.I've tried to email king about this 4 times, but keep getting unhelpful automated replies.I'm really disappointed with king about this, and have requested my money back twice but to no avail!
I also have this problem, but didn't get ANY of the items.
I've tried to email king about this 4 times, but keep getting unhelpful automated replies.
I'm really disappointed with king about this, and have requested my money back twice but to no avail!
Hello Sue. I will look into this for you.
I have this problem too. I bought 2 x packages and no lollipops or unlimited play.
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The stars used to grow islands are full and I'm not being presented with the options for additional islands. Happened after a recent update.
I log on every morning to get daily rewards. Today it said i missed yesterday (wrong) and started me back on day one again. This has happened multiple times. please debug and fix!!
for the umteenth time I play bake a cake and just as we are close to finishing getting the top two prizes, progress goes away and start a new bake arrives. I can see in inbox that cake is backed and I participate in helping back, but haven’t received top prizes in last multiple times
Why am I playing from the beginning again? How do I get my old account back?
Help me recover my account. i can't access my email and i forgot my password
Hi Soda fans! 💜 Some players have reported seeing a profile picture they didn’t choose in Candy Crush Soda Saga. This is a known visual issue, and our team is already working on a fix. What’s happening? You may see a profile picture that isn’t yours You might not be able to change your avatar right now 💡 Good to know: This…
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
Hello, Soda fans! Starting out in Candy Crush Soda Saga (or just Soda, as we call it here!) can feel a bit overwhelming, so many candies, so many challenges! 🤯 You might discover 🍬 boosters and use them freely, only to later realize they don’t magically replenish. 😅 And then there are 🧁 blockers, standing in the way of…
