Get back to where I was

Question

My account was deleted by accident now they have me starting at 1:00 why can't I get to where my progression was

Pitty_Kitty · Answer

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2824339#Comment_2824339

Hello @Sue9296 !

Just trying to understand the situation you're in 🙂

You've been playing Soda on your device without being logged to any account (email address+password) to save your progress, correct?

If no account was used, then yes, progress has been deleted because uninstalling deletes all data saved solely on your device.

You don't need worry though, you can still contact King Player Support directly from your Soda app and ask them to put you at the desired level.

Before doing that I advise you to first create an account (sign up with an email address and password, just like you did to create a community account to post your question in this forum) so your progress will be saved from now on on King servers too and can be retrieved, even after reinstalling the app, when you log back in to your account.

Then please contact King Player Support

* How to contact Player Support from Soda app in mobile devices and Windows 10, 11 computers: launch soda app - visit settings- click "?" icon- visit "my game progress"- "how do I save progress"- scroll down and click "contact us". Make sure to select the correct topics: "lost progress or items" and "I lost my progress". Explain your problem, add your current level and send.

Check out this guide for directions step by step: 👇️

How to contact Support from the game app to report Lost progress issues!

Sue9296 · Answer

Did what answer my question there's nothing there!!!!

Sue9296 · Answer

My Grandson was playing and accidentally completely deleted the app. So when I download the app again it had me start all over from level one when I was way way way way much bother than that! Now I don't know how to get back to where my progress was if you can help that would be awesome?!?!