I have asked for a password recovery email but it has not arrived.

Did you check your email´s spam folder?

I think you can also try to copy the link for the password reset into a new tab in your browser. I'd try with Google Chrome if I were you.

Thanks for the idea but I already checked the spam folder and the quarantined folder. In the past I have received the recovery emails without a problem and in fact I had one on Dec 28th but now it doesn't seem to work and nor did I get a validation email when I requested it. I think it is a problem with the King email system but I am not sure anyone from King looks at this forum. When I tried to send a question to King I immediately got an automatic reply telling me to look at this forum and that I would not get any other answer from King. It's a nice idea getting to customers to do your work for you but not much help if you never find out what has gone wrong.