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ads make me loose lives

jkcartjkcart Posts: 4
in Support

i keep getting ads on candy crush soda. when an ad pops up, i loose a life. im playing on an android tablet..

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Best Answer

  • Crusher18Crusher18 Posts: 1,286 Level 3
    Accepted Answer

    This is an unusal one. As far as I am aware, there should not be any pop up adverts in any of King's games. They promote their other games but there should not be any external ads. Do you have a pop up blocker installed on your device? Please could you upload a screenshot so that I can take a look?

    Accepted Answer
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Answers

  • Crusher18Crusher18 Posts: 1,286 Level 3
    Accepted Answer

    This is an unusal one. As far as I am aware, there should not be any pop up adverts in any of King's games. They promote their other games but there should not be any external ads. Do you have a pop up blocker installed on your device? Please could you upload a screenshot so that I can take a look?

    Accepted Answer
    Flag · Helpful Woah! Sweet Love Haha
  • jkcartjkcart Posts: 4

    This is an unusal one. As far as I am aware, there should not be any pop up adverts in any of King's games. They promote their other games but there should not be any external ads. Do you have a pop up blocker installed on your device? Please could you upload a screenshot so that I can take a look?

    It is strange. My husband and I both have an LG tablet and he gets ads and I don't. It happens on all of the king games.
    Flag · Helpful Woah! Sweet Love Haha
  • Crusher18Crusher18 Posts: 1,286 Level 3

    This is an unusal one. As far as I am aware, there should not be any pop up adverts in any of King's games. They promote their other games but there should not be any external ads. Do you have a pop up blocker installed on your device? Please could you upload a screenshot so that I can take a look?

    What type of ads are they? Could there be a virus?
    Flag · Helpful Woah! Sweet Love Haha
  • jkcartjkcart Posts: 4

    This is an unusal one. As far as I am aware, there should not be any pop up adverts in any of King's games. They promote their other games but there should not be any external ads. Do you have a pop up blocker installed on your device? Please could you upload a screenshot so that I can take a look?

    I will look next time an ad pops up. But it only happens during king games, not when browsing.
    Flag · Helpful Woah! Sweet Love Haha
  • jkcartjkcart Posts: 4

    This is an unusal one. As far as I am aware, there should not be any pop up adverts in any of King's games. They promote their other games but there should not be any external ads. Do you have a pop up blocker installed on your device? Please could you upload a screenshot so that I can take a look?

    It was an ad for a game on google play. Lost another life.
    Flag · Helpful Woah! Sweet Love Haha
  • Crusher18Crusher18 Posts: 1,286 Level 3

    This is an unusal one. As far as I am aware, there should not be any pop up adverts in any of King's games. They promote their other games but there should not be any external ads. Do you have a pop up blocker installed on your device? Please could you upload a screenshot so that I can take a look?

    Is it another King game? Do you play while connected to Facebook?
    Flag · Helpful Woah! Sweet Love Haha
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