Candy Crush Soda Saga

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Candy Crush Soda Saga

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Share news, updates, or anything Soda-related you'd love to chat about!
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Need help with the Soda? Ask your question or check for answers here.
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game crashes when I press play

I have tried sending this feedback on app several times, but am not able to reply to CS emails. The game crashes as soon as I press play. It just started doing that suddenly one day a few weeks ago. Before that, it worked fine. There is no problem running Jelly saga, so I don't think it's my phone. I've thought about uninstalling and reinstalling, but I have close to 1000 gold bars, and around 100 lollipop hammers, and I'm not sure I really want to commit to starting over after losing all of that plus all the levels again. This would be the third time I would have to start over entirely. There must be something that can be done to save my progress, but allow me to play again. This is my favorite version of the series. When I play on Facebook on Chrome on Windows 10, it crashes my whole system, so that is also not am option.

Accepted answers

Cezdiamond

Hi Jen- Welcome to King Care.! I am sorry that you have been experiencing some troubles playing on your Windows phone.

Let's try a few things to see if we can get things running smoothly again :-)

Here are a few steps which should improve your gaming experience:

- Go to Settings > system > advertising id. Now make sure the Advertising ID switch is set to "Off."

- Please close all apps and restart the device by pressing and holding the Power button until you see the "Slide down to power off" option. Then flick down. After it's off press the Power button to turn the phone back on.

- Please check for any updates for your device and apps: On Start, tap Marketplace or Store. If updates are available, tap Updates, and then tap Update all.

- Clear the cache frequently by entering the Settings menu in Internet Explorer and choosing the delete history option.

Let me know how you get on, have a lovely day!

All comments

Cezdiamond

Hi there- Thanks for posting on King Care. Please try our Android troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android

Let me know how you get on :-)

Have a sweet weekend!

Raphaël_Renaud

I have the same issue since the last update. My phone is an Android(OnePlus 2), do you have similar steps I could try.

Cezdiamond

Hi Jen- Welcome to King Care.! I am sorry that you have been experiencing some troubles playing on your Windows phone.
Let's try a few things to see if we can get things running smoothly again :-)
Here are a few steps which should improve your gaming experience:
- Go to Settings > system > advertising id. Now make sure the Advertising ID switch is set to "Off."
- Please close all apps and restart the device by pressing and holding the Power button until you see the "Slide down to power off" option. Then flick down. After it's off press the Power button to turn the phone back on.
- Please check for any updates for your device and apps: On Start, tap Marketplace or Store. If updates are available, tap Updates, and then tap Update all.
- Clear the cache frequently by entering the Settings menu in Internet Explorer and choosing the delete history option.
Let me know how you get on, have a lovely day!

I am glad that this solved your problem :-)

Cezdiamond

Hi Jen- Welcome to King Care.! I am sorry that you have been experiencing some troubles playing on your Windows phone.

Let's try a few things to see if we can get things running smoothly again :-)

Here are a few steps which should improve your gaming experience:

- Go to Settings > system > advertising id. Now make sure the Advertising ID switch is set to "Off."

- Please check for any updates for your device and apps: On Start, tap Marketplace or Store. If updates are available, tap Updates, and then tap Update all.

- Clear the cache frequently by entering the Settings menu in Internet Explorer and choosing the delete history option.

Let me know how you get on, have a lovely day!

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

Cezdiamond

Hi Jen- Welcome to King Care.! I am sorry that you have been experiencing some troubles playing on your Windows phone.

Let's try a few things to see if we can get things running smoothly again :-)

Here are a few steps which should improve your gaming experience:

- Go to Settings > system > advertising id. Now make sure the Advertising ID switch is set to "Off."

- Please check for any updates for your device and apps: On Start, tap Marketplace or Store. If updates are available, tap Updates, and then tap Update all.

- Clear the cache frequently by entering the Settings menu in Internet Explorer and choosing the delete history option.

Let me know how you get on, have a lovely day!

All comments

Cezdiamond

Hi Jen- Welcome to King Care.! I am sorry that you have been experiencing some troubles playing on your Windows phone.

Let's try a few things to see if we can get things running smoothly again :-)

Here are a few steps which should improve your gaming experience:

- Go to Settings > system > advertising id. Now make sure the Advertising ID switch is set to "Off."

- Please check for any updates for your device and apps: On Start, tap Marketplace or Store. If updates are available, tap Updates, and then tap Update all.

- Clear the cache frequently by entering the Settings menu in Internet Explorer and choosing the delete history option.

Let me know how you get on, have a lovely day!

Cezdiamond

Hi Jen- Welcome to King Care.! I am sorry that you have been experiencing some troubles playing on your Windows phone.
Let's try a few things to see if we can get things running smoothly again :-)
Here are a few steps which should improve your gaming experience:
- Go to Settings > system > advertising id. Now make sure the Advertising ID switch is set to "Off."
- Please close all apps and restart the device by pressing and holding the Power button until you see the "Slide down to power off" option. Then flick down. After it's off press the Power button to turn the phone back on.
- Please check for any updates for your device and apps: On Start, tap Marketplace or Store. If updates are available, tap Updates, and then tap Update all.
- Clear the cache frequently by entering the Settings menu in Internet Explorer and choosing the delete history option.
Let me know how you get on, have a lovely day!

I am glad that this solved your problem :-)

Raphaël_Renaud

I have the same issue since the last update. My phone is an Android(OnePlus 2), do you have similar steps I could try.

Cezdiamond

Hi there- Thanks for posting on King Care. Please try our Android troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android

Let me know how you get on :-)

Have a sweet weekend!

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Welcome! 👋

New here? Sign in or create an account to join the fun.

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Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!

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