I would like to get back to where I left off had to go back to my old Facebook

Question

Would like to get back to my game where I left off

Pitty_Kitty · Answer

Hello @Conniedavis and welcome to Soda community

To be able to return to your old progress saved with your old Facebook account, please use the credentials of your old Facebook account (email address + password) to log in in your game.

If you lost access to your Facebook account and cannot get it back with the help of Facebook Support team (e.g.  your Facebook account was hacked) then I'm afraid you also lost access to your Soda progress permanently.

In case of lost progress please create a new account (you may create one on Soda app directly) if you don't have one already and contact King Player support to ask them to manually restore your progress

* How to contact Player Support from Soda app in mobile devices and Windows 10, 11 computers: launch soda app - visit settings- click "?" icon- visit "my game progress"- "how do I save progress"- scroll down and click "contact us". Make sure to select the correct topics: "lost progress or items" and "I lost my progress". Explain your problem, add your current level and send.

Check out this guide for directions step by step: 👇️

How to contact Support from the game app to report Lost progress issues!

* If you don't play Soda on app or you have trouble contacting from the app, then contact Support from here and if possible, make sure to also add your game ID so Support can locate your account.

How to find your user ID on Soda app: here

How to find your user ID on Facebook site: here

Good luck 🙂