Candy Crush Soda Saga

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Candy Crush Soda Saga

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!

I would like to get back to where I left off had to go back to my old Facebook

Would like to get back to my game where I left off

Accepted answers

All comments

Hello @Conniedavis and welcome to Soda community

To be able to return to your old progress saved with your old Facebook account, please use the credentials of your old Facebook account (email address + password) to log in in your game.

If you lost access to your Facebook account and cannot get it back with the help of Facebook Support team (e.g. your Facebook account was hacked) then I'm afraid you also lost access to your Soda progress permanently.

In case of lost progress please create a new account (you may create one on Soda app directly) if you don't have one already and contact King Player support to ask them to manually restore your progress

How to contact Player Support from Soda app in mobile devices and Windows 10, 11 computers: launch soda app - visit settings- click "?" icon- visit "my game progress"- "how do I save progress"- scroll down and click "contact us". Make sure to select the correct topics: "lost progress or items" and "I lost my progress". Explain your problem, add your current level and send.

Check out this guide for directions step by step: 👇️

How to contact Support from the game app to report Lost progress issues!

If you don't play Soda on app or you have trouble contacting from the app, then contact Support from here and if possible, make sure to also add your game ID so Support can locate your account.

How to find your user ID on Soda app: here

How to find your user ID on Facebook site: here

Good luck 🙂

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

Hello @Conniedavis and welcome to Soda community

To be able to return to your old progress saved with your old Facebook account, please use the credentials of your old Facebook account (email address + password) to log in in your game.

If you lost access to your Facebook account and cannot get it back with the help of Facebook Support team (e.g. your Facebook account was hacked) then I'm afraid you also lost access to your Soda progress permanently.

In case of lost progress please create a new account (you may create one on Soda app directly) if you don't have one already and contact King Player support to ask them to manually restore your progress

How to contact Player Support from Soda app in mobile devices and Windows 10, 11 computers: launch soda app - visit settings- click "?" icon- visit "my game progress"- "how do I save progress"- scroll down and click "contact us". Make sure to select the correct topics: "lost progress or items" and "I lost my progress". Explain your problem, add your current level and send.

Check out this guide for directions step by step: 👇️

How to contact Support from the game app to report Lost progress issues!

If you don't play Soda on app or you have trouble contacting from the app, then contact Support from here and if possible, make sure to also add your game ID so Support can locate your account.

How to find your user ID on Soda app: here

How to find your user ID on Facebook site: here

Good luck 🙂

Belöning
varför får man aldrig mer än 7 guldtackor i tävlingen om avklarade nivåer ?
Surpression des 5 déplacements supplémentaires j’ai fait l’erreur d'a
J’ai acheter UNE fois des lingots et depuis je n’ai plus accès aux déplacements supplémentaires !!! Je suis une très ancienne joueuse et j’apprécierai de retrouver mes 5 déplacements. Merci par avance.
Angry about Double Charge
Purchased a product for Soda Saga. As soon as I hit one touch buy, the game reset. I didnt think I bought. So I redid the buy. Now I see 2 charges on the card. Think that is a RIP OFF. Did you find a new way to get more money? I never recieved the product with the first buy. PLEASE REFUND ASAP.
Guardarx
Como guardar los cambios y pasarlo a otro terminal sin que se pierda lo generado. gracias
Dove e mio acquisto fatto il 16.01 da 0.99€
Manca mio acquisto, purtroppo mi succede seconda volta,che devo fare?

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Quick Links

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!

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