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Candy Crush Soda Game

Gloriarose
Gloriarose Posts: 11 Level 2
in Support

for a few days now my Candy Crush Soda game downloads but does not open up at all. I cant understand why this is happening now too since my regular Candy Crush game was minimized so small that I can no longer play that . I have been sending reports but do not get any answers. Is anyone else having these issues and is there actually a phone number to call to report this? thanks

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Answers

  • Pitty_Kitty
    Pitty_Kitty Posts: 13,008 Soda Moderator

    Hello @Gloriarose and welcome to Soda community!

    Which device do you use to play Soda?

    What is the make and model?

    If you own a Windows pc, does your Window computer have the latest version of Microsoft Visual C++ Redistributable installed? Windows needs the latest version of this component to be able to run Soda app. Click here to read the guide.

    Let me know, thanks 🙂

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  • Gloriarose
    Gloriarose Posts: 11 Level 2

    thank you for answering me. I am playing on a Computer. windows. I have not changed anything recently or added anything recently . why does the game fully download but not open up? i have no problems opening up Candy Crush Saga.

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