Candy Crush Soda Saga

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!

Candy Crush Soda Saga

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!

Connection issue

Hi!

I have posted this in the discussion section and the problem is still not resolved.

I have not been able to collect any bonuses except the daily bonus for about a week. 4 in a row, shipwreck and all other bonus says oh we can’t deliver right now we will try again when you’re connected.

I have cleared my cache history, turned off my phone, disconnected from WiFi and nothing. I have tried at multiple locations not just at home and I just keep getting error messages!

this is extremely frustrating. I am only able to play my 5 lives then I have to wait for the timer to restore lives. I am not able to buy more lives or receive any from my team!

Please help! This is my favorite game!!

Accepted answers

Pitty_Kitty

If nothing works then I'm afraid the only effective solution is to reinstall Soda app 😔

Unfortunately, uninstalling the app will delete all your boosters (they're saved locally on your device).

Reinstalling the app can also delete recent progress you made while being offline due to this problem. If you have a King/ Facebook account, you'll be able to retrieve all the gold bars and progress you made before this problem arised.

It's not ideal at all but it will allow you to play normally again.

-----

If you progress is partially or entirely lost after reinstalling the app, create an account if you don't have one already and contact Player Support so they can manually restore your progress on your account:

How to contact Player Support: open soda app - visit settings- click "?" Icon- visit "my game progress"- "how do I save progress"- scroll down and click "contact us". Please be sure to select the correct topics: "Lost progress or items" and "I lost my progress". Explain your problem, add your current level and send.

-----

If you lost purchased items that you didn't use, you may ask Player Support for a replacement. More infos here

All comments

Pitty_Kitty

I'm happy to hear that @SRMVVCB 🙂

Happy playing!

SRMVVCB

Hi Pitty_Kitty

It worked!!! I had to uninstall the app but once I reinstalled everything was back!!🎉

I did lose a few levels but all the boosters I won and my bars were all there! The only think I won’t know until tomorrow is the daily bonus but everything else is good!!

Thanks so much!!👍🤩

Pitty_Kitty

If nothing works then I'm afraid the only effective solution is to reinstall Soda app 😔

Unfortunately, uninstalling the app will delete all your boosters (they're saved locally on your device).

It's not ideal at all but it will allow you to play normally again.

-----

If you lost purchased items that you didn't use, you may ask Player Support for a replacement. More infos here

Pitty_Kitty

Thanks for confirming @SRMVVCB

If you see "there was a connection error, try again in a bit" , I can suggest you try this trick to see if it works, it helped me 1 out of the 2 times it happened to me

force close the app (or make sure it's not running in the background)- switch off your internet connection - start the app but don't click "play" yet - switch on internet connection- then click "play"

Additionally you could check for Soda app updates - clear cache and try these steps from Help Center article:

What can I do when I lose connection in the game?

SRMVVCB

Hi Pitty_Kitty

I am playing on an iPhone 13 and yes I do get that red error message when I try to login with my email.

Thanks for any help you can give!

SRMVVCB

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2858519#Comment_2858519

Hi Pitty_Kitty

I am playing on an iPhone 13 and yes I do get that red error when I try to log in with my email.

thanks

Pitty_Kitty

Hello @SRMVVCB @arlene_berman and welcome to Soda community!

Thanks for providing many details to help us understand the situation 🙂

what is the make and model of your device?

are you able to log out (provided you have an account to save progress) , log back in and pay a few levels?

Do you see this red error message "there was a connection error, try again in a bit" when you visit profile section of Soda app?

thanks

arlene_berman

I’m getting same error. I guess it may be time to hang it up. I tried all of the suggestions as well and still get the same error as you did

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

Pitty_Kitty

If nothing works then I'm afraid the only effective solution is to reinstall Soda app 😔

Unfortunately, uninstalling the app will delete all your boosters (they're saved locally on your device).

It's not ideal at all but it will allow you to play normally again.

-----

If you lost purchased items that you didn't use, you may ask Player Support for a replacement. More infos here

All comments

arlene_berman

I’m getting same error. I guess it may be time to hang it up. I tried all of the suggestions as well and still get the same error as you did

Pitty_Kitty

Hello @SRMVVCB @arlene_berman and welcome to Soda community!

Thanks for providing many details to help us understand the situation 🙂

what is the make and model of your device?

are you able to log out (provided you have an account to save progress) , log back in and pay a few levels?

Do you see this red error message "there was a connection error, try again in a bit" when you visit profile section of Soda app?

thanks

SRMVVCB

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2858519#Comment_2858519

Hi Pitty_Kitty

I am playing on an iPhone 13 and yes I do get that red error when I try to log in with my email.

thanks

SRMVVCB

Hi Pitty_Kitty

I am playing on an iPhone 13 and yes I do get that red error message when I try to login with my email.

Thanks for any help you can give!

Pitty_Kitty

Thanks for confirming @SRMVVCB

If you see "there was a connection error, try again in a bit" , I can suggest you try this trick to see if it works, it helped me 1 out of the 2 times it happened to me

force close the app (or make sure it's not running in the background)- switch off your internet connection - start the app but don't click "play" yet - switch on internet connection- then click "play"

Additionally you could check for Soda app updates - clear cache and try these steps from Help Center article:

What can I do when I lose connection in the game?

Pitty_Kitty

If nothing works then I'm afraid the only effective solution is to reinstall Soda app 😔

Unfortunately, uninstalling the app will delete all your boosters (they're saved locally on your device).

It's not ideal at all but it will allow you to play normally again.

-----

If you lost purchased items that you didn't use, you may ask Player Support for a replacement. More infos here

SRMVVCB

Hi Pitty_Kitty

It worked!!! I had to uninstall the app but once I reinstalled everything was back!!🎉

I did lose a few levels but all the boosters I won and my bars were all there! The only think I won’t know until tomorrow is the daily bonus but everything else is good!!

Thanks so much!!👍🤩

Pitty_Kitty

I'm happy to hear that @SRMVVCB 🙂

Happy playing!

Ads are freezing and having to close app each time
Whenever I choose to watch ads for a bonus or extra lives etc, the ads have started to freeze. It’s the ad for teaching or education or something. It’s so annoying. I’m losing levels because of it and happened about 6-10 times in the last hour I have been playing. What is causing this?
Al re ingresar me da como que arranco con partida perdida
Hola. Salí del juego, dejando mí sesión como ganador y tomando los regalos del comienzo del día y a los minutos vuelvo a ingresar y al jugar, me doy cuenta que me sacó la racha y sus ventajas. Estoy molesto.
Game not loading
my game will not load. It gets to a certain point and just stops. Please help.
Why does my screen freeze up when I am playing ?
why does my screen keep freezing up? It is annoying and I am ready to delete playing
İlerlemeyi androide aktarmak
Merhaba, İphone cihazımda oynadığım oyunum apple kayıtlı.Oradaki ilerlememi android cihazıma veya PC ye aktaramıyorum.Lütfen yardım.

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!

Recent Announcements

🛠 Game Issues? Check Here Before Posting! 📝
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
New to Soda? Learn more about Boosters & Blockers! 🍬🍭🧁
Hello, Soda fans! Starting out in Candy Crush Soda Saga (or just Soda, as we call it here!) can feel a bit overwhelming, so many candies, so many challenges! 🤯 You might discover 🍬 boosters and use them freely, only to later realize they don’t magically replenish. 😅 And then there are 🧁 blockers, standing in the way of…
How to play the different game modes in Candy Crush Soda Saga 💀🥤
Before we look at the type of levels, let's also look at the Level Indicator! ⚠️ Level Difficulty Indicators Some levels are tougher than others, so icons and borders warn you in advance: 🟧 Hard Levels: Marked with an orange border. 🟥 Super Hard Levels: Marked with a red border. ⬛ Ultra Hard Levels: Marked with a dark red…