Candy Crush Soda stalls at the loading screen

GavinC · October 2023

Candy Crush Soda Saga was working fine on my Win 11 PC until a couple of days ago. It now doesn't progress from the loading screen. I repaired and reset the app and finally uninstalled it. It behaves the same after reinstallation from the Microsoft Store. I have updated everything and downloaded Visual Studio as suggested elsewhere in this forum, but nothing seems to change the situation. Any suggestions?

Yosca · October 2023

Welcome to Soda Community @GavinC

I am sorry about this. Please visit this guide 👇

https://community.king.com/en/blog/kb/articles/2328-why-is-my-game-crashing-freezing-windows

GavinC · October 2023

I tried all the steps you linked to before posting here. I've checked updates (there weren't any). I "Repaired" the installation. I "Reset" the installation. I uninstalled and reinstalled the game. I even reinstalled Windows! I am still only seeing a "Loading" screen...

GavinC · October 2023

Also, if it is relevant, Candy Crush Saga works with no problems other than that I much prefer Soda.

Yosca · October 2023

https://community.king.com/en/candy-crush-soda-saga/discussion/421685/candy-crush-soda-stalls-at-the-loading-screen

Are you still having loading problems @GavinC ?

Do you have game app version 1.253.1?

What is your Player ID 👉 here is how to find.

GavinC · October 2023

Sadly, the game is still not loading in Windows 11

I have the app version 1.253.100.0

My user ID is 13062760848, which I had to install on my phone to get.

Yosca · October 2023

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2821129#Comment_2821129

Thank you! I will forward your info.

Christinini · November 2023

My game has been stuck on loading screen for almost 2 months. I also have repaired/reset/uninstalled/reinstalled several times.I've also posted this problem and had no response

Dawn-8 · November 2023

I have exactly the same issue with Candy Crush Saga and Candy Crush Jelly, although Soda still works fine. They were all working fine until recently, now they go to the loading screen but won't open. Candy Crush is also the same in Facebook Gameroom on laptop.

Christinini · November 2023

Is anybody going to come up with a fix for candy crush soda not loading? Nobody still has replied

Candy Crush Soda stalls at the loading screen

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