We do everything we can to ensure your enjoyment of our games, but once in a while, issues pop up. If your game keeps freezing or crashing, there are some things you can do that may solve the problem immediately.
Please take a look at the list below and try each option. This will maximize the chances of the game running more smoothly for you
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Follow the Windows Troubleshooting Steps
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Re-Install: As a last resort, try deleting and then reinstalling the game. Just make sure your game is safely backed up to your King or Facebook account before taking this step. To re-install your game:
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Select Start and look for the app or program in the list shown.
2. Press and hold (or right-click) on the app, then select Uninstall.
3. In Microsoft Store, select See more > My Library. Select the app, and then select Install
Remember, be sure to try all of the above options.
Also, please be aware that any Boosters or extra Lives stored in the game may be lost in the process of carrying out these steps, so it's worth trying to use them up before deleting and reinstalling the game.
We hope this helps you, and look forward to seeing you back in the game soon!