Something wrong with the latest update
As I start a stage, immediately 'you pressed the end button' pops up though I did not even touch a thing. It is happening after the latest update and I have lost a lot of hearts this way. It's also happening to all my friends playing this game. What do I do? I love this game I have been playing it for almost 4 years. I don't wanna delete it. Please reply ASAP
Answers
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Hi Lily- Thanks for posting on King Care. I am sorry that you are experiencing a problem with your game. Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android
Please also see our list of recommended devices to be sure that yours is fully compatible https://care.king.com/en/blossom-blast-saga/android-ios-recommended-devices
If the problem persists, please could you let me know the following
- Which device model do you have?
- Which version of Candy Crush Soda Saga do you have installed (this can be found in the Play Store)
Let me know how you get on :-)
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thanksHi Lily- Thanks for posting on King Care. I am sorry that you are experiencing a problem with your game. Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android
Please also see our list of recommended devices to be sure that yours is fully compatible https://care.king.com/en/blossom-blast-saga/android-ios-recommended-devices
If the problem persists, please could you let me know the following
- Which device model do you have?
- Which version of Candy Crush Soda Saga do you have installed (this can be found in the Play Store)
Let me know how you get on :-)
I use samsung galaxy s7 which was on the recommended devices list, and the game version I am having trouble is 1.83.12.
