Candy Crush Soda Saga

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Candy Crush Soda Saga

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Can't collect gift boxes when pass a level :-)

so frustrating! I have reinstalled the game, logged in and out of Facebook but still won't fix it. Also not receiving lives from other people. Please help!!

Accepted answers

All comments

Katie_Chamberlin

Hello Justin,
Thank you for posting.
This is something that we are looking into as the issue has been brought to our attention by several players
I will use this thread to keep you updated.
Kind regards,
Johnny

Same problem here!!

Matty_2u

It's so agrivating that they only say they are looking into it! It's obvious that it is a King issue and not user/device issue. I've won 4 out of the 5 gift boxes and haven't received one booster.

I hope so, I am in the same boat and would have had lots of prizes, perhaps you would kindly compensate us for our patience and loss of prizes

Cezdiamond

It's so agrivating that they only say they are looking into it! It's obvious that it is a King issue and not user/device issue. I've won 4 out of the 5 gift boxes and haven't received one booster.

Hi Cheryl- We hope to have an update/fix shortly for you :-)

KellyM

Pass level 990 and gift box is still locked ☹️

Levels 830, 834 & 840, same issue, gifts are not opening. I went back & beat 830 & 834 again but they still have not open...thx

Cezdiamond

Johnny Ryall, please keep me updated in my topic too! Thanks.
topic link: https://care.king.com/en/question/view.action?forumThreadPermalink=gifts-cannot-be-open-after-changing-the-cellphone-i-used-to-play

We have noticed that the avatar is not moving correctly for some players this is why the gifts are not being received. We are looking into this. Thanks!

Cezdiamond

Problem solved!There was a Level before, that I passed, but I got no Stars in this Level. I played it again, getting stars and the problem is solved

We have noticed that the avatar is not moving correctly for some players this is why the gifts are not being received. We are looking into this. Thanks!

Tracy_Chan

Problem solved!There was a Level before, that I passed, but I got no Stars in this Level. I played it again, getting stars and the problem is solved

Not Yet Solved for the gift

K-Ang

Problem solved!There was a Level before, that I passed, but I got no Stars in this Level. I played it again, getting stars and the problem is solved

The problem is not stars but the gift boxes. Are we talking about the same thing here?

binarystarr

Problem solved!There was a Level before, that I passed, but I got no Stars in this Level. I played it again, getting stars and the problem is solved

Nice one. I also have a level before with no stars but it was one i got stuck on FOR DAYS. I'm loathed therefore, to test your theory

Cezdiamond

Pass level 990 and gift box is still locked ☹️

We are currently looking into this, thanks!

Cezdiamond

Problem solved!There was a Level before, that I passed, but I got no Stars in this Level. I played it again, getting stars and the problem is solved

Thanks for letting us know :-)

Andrea_Brown

Hello Justin,
Thank you for posting.
This is something that we are looking into as the issue has been brought to our attention by several players
I will use this thread to keep you updated.
Kind regards,
Johnny

Waiting for updates

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Accepted answers

All comments

Andrea_Brown

Hello Justin,
Thank you for posting.
This is something that we are looking into as the issue has been brought to our attention by several players
I will use this thread to keep you updated.
Kind regards,
Johnny

Waiting for updates

Cezdiamond

Problem solved!There was a Level before, that I passed, but I got no Stars in this Level. I played it again, getting stars and the problem is solved

Thanks for letting us know :-)

Cezdiamond

Pass level 990 and gift box is still locked ☹️

We are currently looking into this, thanks!

binarystarr

Problem solved!There was a Level before, that I passed, but I got no Stars in this Level. I played it again, getting stars and the problem is solved

Nice one. I also have a level before with no stars but it was one i got stuck on FOR DAYS. I'm loathed therefore, to test your theory

K-Ang

Problem solved!There was a Level before, that I passed, but I got no Stars in this Level. I played it again, getting stars and the problem is solved

The problem is not stars but the gift boxes. Are we talking about the same thing here?

Tracy_Chan

Problem solved!There was a Level before, that I passed, but I got no Stars in this Level. I played it again, getting stars and the problem is solved

Not Yet Solved for the gift

Cezdiamond

Problem solved!There was a Level before, that I passed, but I got no Stars in this Level. I played it again, getting stars and the problem is solved

We have noticed that the avatar is not moving correctly for some players this is why the gifts are not being received. We are looking into this. Thanks!

Cezdiamond

Johnny Ryall, please keep me updated in my topic too! Thanks.
topic link: https://care.king.com/en/question/view.action?forumThreadPermalink=gifts-cannot-be-open-after-changing-the-cellphone-i-used-to-play

We have noticed that the avatar is not moving correctly for some players this is why the gifts are not being received. We are looking into this. Thanks!

KellyM

Pass level 990 and gift box is still locked ☹️

Levels 830, 834 & 840, same issue, gifts are not opening. I went back & beat 830 & 834 again but they still have not open...thx

Cezdiamond

It's so agrivating that they only say they are looking into it! It's obvious that it is a King issue and not user/device issue. I've won 4 out of the 5 gift boxes and haven't received one booster.

Hi Cheryl- We hope to have an update/fix shortly for you :-)

Matty_2u

It's so agrivating that they only say they are looking into it! It's obvious that it is a King issue and not user/device issue. I've won 4 out of the 5 gift boxes and haven't received one booster.

I hope so, I am in the same boat and would have had lots of prizes, perhaps you would kindly compensate us for our patience and loss of prizes

Katie_Chamberlin

Hello Justin,
Thank you for posting.
This is something that we are looking into as the issue has been brought to our attention by several players
I will use this thread to keep you updated.
Kind regards,
Johnny

Same problem here!!

Cezdiamond

Help! mine has been like it for a week now and can't seem to find any more answers from King Care apart from the first reply that it's being looked into. Has anyone had an update?

Sorry for the delay we are still looking into this and we hope to have an update for you soon. Thanks a lot for your understanding. :-)

Cezdiamond

I sent a notice got flagged as duplicate and my boxes disappeared. I had also gone back and found a level with No stars and had played it and gotten stars around the same time. I never got any of the bonuses of the boxes. They just disappeared. I've since gotten a few so it reset but got none of the frozen ones.

Sorry for the delay we are still looking into this and we hope to have an update for you soon. Thanks a lot for your understanding. :-)

Strongermel

Not getting reward for candy crush soda levels 1001 and 1005I reached and played levels 1001 and 1005 and am now on level 1007, but I don't think I received the reward, and each time I start the game, it puts me at level 1000. I need to click the "portal" after level 1005 to get to my current level.the little boxes on level 1001 and 1005 still show unopened - See more at: https://care.king.com/en/candy-crush-soda-saga/not-getting-reward-for-candy-crush-soda-levels-1001-and-1005#sthash.GyLpvKE3.dpuf

Have you checked to Make sure you got stars on level 1000? That happened to me to and once I played the level again and got stars the old boxes disappeared but now I've gotten new ones on higher levels. Try it good luck!

K-Ang

I solved one problem by looking for the level I had passed without gaining any stars, went back and played it, and now my avatar is on the correct level. But the 5 gift boxes that I hadn't received then disappeared.

I did that too. I started missing gift boxes at 962 and played till 999. After seeing the comments here, I went back and saw that 960 had no stars and my Avatar was stuck there. Apparently I had moved on without clearing that level but didn't realise it (there is a bug, King). I cleared 962 with stars and my Avatar was restored back to 999. I managed to claim the next gift box but the previous unclaimed gift boxes on cleared levels were lost :(Any compensation for helping you debug the game, King?

Cezdiamond

I did what everyone was saying about playing the last level that didn't get stars .but it doesn't solve why I didn't get my prize boxes with the 3levels that I passed. king care team should've done some thing for us to resolve this .no??!!

We have noticed that the avatar for some players is not moving correctly, we are looking into this and we hope to have things resolved for the next update. Thanks!

binarystarr

Hello Justin,
Thank you for posting.
This is something that we are looking into as the issue has been brought to our attention by several players
I will use this thread to keep you updated.
Kind regards,
Johnny

@Johnny Ryall please update us - people are beginning to sharpen their pitch forks...

Melanie_Wincott

Hello Justin,
Thank you for posting.
This is something that we are looking into as the issue has been brought to our attention by several players
I will use this thread to keep you updated.
Kind regards,
Johnny

Same problem for me

Phyllis_Tabb

Hello Justin,
Thank you for posting.
This is something that we are looking into as the issue has been brought to our attention by several players
I will use this thread to keep you updated.
Kind regards,
Johnny

Gift boxes will not open levels 944 and 948. Been 3 weeks. King does nothing but send automated replies to visit this site. I think if we stopped playing their Games. They may take notice and do something about it. I reinstalled App and lost all my boosters. Wake up King.We are your supporters.....fix the issue.

Ads are freezing and having to close app each time
Whenever I choose to watch ads for a bonus or extra lives etc, the ads have started to freeze. It’s the ad for teaching or education or something. It’s so annoying. I’m losing levels because of it and happened about 6-10 times in the last hour I have been playing. What is causing this?
Al re ingresar me da como que arranco con partida perdida
Hola. Salí del juego, dejando mí sesión como ganador y tomando los regalos del comienzo del día y a los minutos vuelvo a ingresar y al jugar, me doy cuenta que me sacó la racha y sus ventajas. Estoy molesto.
Game not loading
my game will not load. It gets to a certain point and just stops. Please help.
Why does my screen freeze up when I am playing ?
why does my screen keep freezing up? It is annoying and I am ready to delete playing
İlerlemeyi androide aktarmak
Merhaba, İphone cihazımda oynadığım oyunum apple kayıtlı.Oradaki ilerlememi android cihazıma veya PC ye aktaramıyorum.Lütfen yardım.

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