Candy Crush Soda Saga

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Candy Crush Soda Saga

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Can't collect gift boxes when pass a level :-)

so frustrating! I have reinstalled the game, logged in and out of Facebook but still won't fix it. Also not receiving lives from other people. Please help!!

Accepted answers

All comments

Tiffany_Blythe

Hello all,
Thank you for your patience.
I’m delighted to inform you that this issue has now been resolved.
You will have received an update automatically that contained the fix.
You might have to quit and restart the game if you play on mobile.
If you have any issues or questions please come back to us, we are always happy to help!
Kind regards,
Johnny

Will we receive the gift boxes that we've already passed??

SAM8DE

I'm experiencing this same problem on android. On CC Soda Saga, my gift boxes from levels 389 through and including level 417 have not redeemed. They are bouncing like I never opened them! I even tried replaying and completing level 389 several times... still no luck. When I log in, I am logged in at level 389, and have to go find where I actually left out. Looking forward to having this fixed. Sure coulda used that 6 hrs of free play that I won yesterday and didn't get!!!! (Because I already do a whole lot of nothing!!) LOL Happy crushing!

Read my comment to saraes01 for the answer

HollyAnnSalerno

Hello Justin,
Thank you for posting.
This is something that we are looking into as the issue has been brought to our attention by several players
I will use this thread to keep you updated.
Kind regards,
Johnny

I am growing frustrated that there is still no solution. As of now, every time I log in to play, I cannot even get to my level because the gift screen just keeps popping up. Can we please have a resolution?

SAM8DE

I'm having the same issue with levels 657, 661, and 667. I went back and re-played (and passed) level 657 to see if that would unlock it, per another player's comment, and it did not work.

Replaying levels that have gift boxes won't unlock them. You need to go back and find a level with no stars and replay that one. I didn't think I had any levels with no stars (after all, how would I have passed it if I didn't gain at least one star??), but I went back and found one (!!), replayed it and the problem was solved. Unfortunately, the boxes that were locked disappear, but any other ones you come across in future levels will unlock once you pass that level. Good luck! Let me know how you get on.

SAM8DE

There is a solution!! I had no luck with the update either, so I decided to take the advice suggested by some others and go back to find a level I had passed, but with no stars. It took me quite a few lives to pass it , but once I did....hey presto! Problem solved!! Let me know if it works for you guys. Good luck!

The gift boxes that wouldn't open before I went back to pass the no stars level, disappeared once I'd passed it unfortunately, but when I came to another level with a gift box further along, it opened. Let me know what happens when you get to future gift boxes. Good luck!

Jan-23

Having the same problem on Windows 10 seems to be across most platforms - I have replayed the level - still does not unlock the gift

I am not sure if my problem was caused by a windows 10 update or by the game - The end of March windows 10 update caused my touch screen to stop working - (Lenova thinkpad) - I had to update my drivers - to get it to work - I also noticed a level that somehow I skipped???? - I had no stars - once I went back and played the level - I started getting awards again - never did recovery the awards that were not given for the levels with the problem

Tracey_Pogson

There is a solution!! I had no luck with the update either, so I decided to take the advice suggested by some others and go back to find a level I had passed, but with no stars. It took me quite a few lives to pass it , but once I did....hey presto! Problem solved!! Let me know if it works for you guys. Good luck!

I just tried this and got 2 stars but nothing happened to my gift boxes. Did you do anything else after winning the level?

Cezdiamond

I'm still passing gift boxes and they are not opening. After the update. Nothing is fixed

We are still looking into this, thanks!

Cezdiamond

Almost 3 weeks and disappointed. No mood to play as I almost used the boosters but can't earn.!! Really sad!!!

Thanks for letting us know :-)

Cezdiamond

There was an update today that has fixed the issue, unfortunate about all the gift boxes I didn't get, but a least now I'm getting the new ones.

Thanks for letting us know :-)

Cezdiamond

Well the update didn't help me because I'm still getting to the box and then it disappears without opening. So the update hasn't helped everyone yet!

Hi Elsa- We will leave this case open for the time being

SAM8DE

The update did not fix it for me, the problem continues. My avatar shows on a level I've passed long ago and the gift boxes remain closed. Seriously, King. This issue has been reported 2 weeks ago and when you finally release an update to fix it... it doesn't. This is frustrating.

Hasn't fixed it for me either. Grrr.

Phyllis_Tabb

Hello Justin,
Thank you for posting.
This is something that we are looking into as the issue has been brought to our attention by several players
I will use this thread to keep you updated.
Kind regards,
Johnny

Gift boxes will not open levels 944 and 948. Been 3 weeks. King does nothing but send automated replies to visit this site. I think if we stopped playing their Games. They may take notice and do something about it. I reinstalled App and lost all my boosters. Wake up King.We are your supporters.....fix the issue.

Melanie_Wincott

Hello Justin,
Thank you for posting.
This is something that we are looking into as the issue has been brought to our attention by several players
I will use this thread to keep you updated.
Kind regards,
Johnny

Same problem for me

binarystarr

Hello Justin,
Thank you for posting.
This is something that we are looking into as the issue has been brought to our attention by several players
I will use this thread to keep you updated.
Kind regards,
Johnny

@Johnny Ryall please update us - people are beginning to sharpen their pitch forks...

Cezdiamond

I did what everyone was saying about playing the last level that didn't get stars .but it doesn't solve why I didn't get my prize boxes with the 3levels that I passed. king care team should've done some thing for us to resolve this .no??!!

We have noticed that the avatar for some players is not moving correctly, we are looking into this and we hope to have things resolved for the next update. Thanks!

K-Ang

I solved one problem by looking for the level I had passed without gaining any stars, went back and played it, and now my avatar is on the correct level. But the 5 gift boxes that I hadn't received then disappeared.

I did that too. I started missing gift boxes at 962 and played till 999. After seeing the comments here, I went back and saw that 960 had no stars and my Avatar was stuck there. Apparently I had moved on without clearing that level but didn't realise it (there is a bug, King). I cleared 962 with stars and my Avatar was restored back to 999. I managed to claim the next gift box but the previous unclaimed gift boxes on cleared levels were lost :(Any compensation for helping you debug the game, King?

Strongermel

Not getting reward for candy crush soda levels 1001 and 1005I reached and played levels 1001 and 1005 and am now on level 1007, but I don't think I received the reward, and each time I start the game, it puts me at level 1000. I need to click the "portal" after level 1005 to get to my current level.the little boxes on level 1001 and 1005 still show unopened - See more at: https://care.king.com/en/candy-crush-soda-saga/not-getting-reward-for-candy-crush-soda-levels-1001-and-1005#sthash.GyLpvKE3.dpuf

Have you checked to Make sure you got stars on level 1000? That happened to me to and once I played the level again and got stars the old boxes disappeared but now I've gotten new ones on higher levels. Try it good luck!

Cezdiamond

I sent a notice got flagged as duplicate and my boxes disappeared. I had also gone back and found a level with No stars and had played it and gotten stars around the same time. I never got any of the bonuses of the boxes. They just disappeared. I've since gotten a few so it reset but got none of the frozen ones.

Sorry for the delay we are still looking into this and we hope to have an update for you soon. Thanks a lot for your understanding. :-)

Cezdiamond

Help! mine has been like it for a week now and can't seem to find any more answers from King Care apart from the first reply that it's being looked into. Has anyone had an update?

Sorry for the delay we are still looking into this and we hope to have an update for you soon. Thanks a lot for your understanding. :-)

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Accepted answers

All comments

SAM8DE

The update did not fix it for me, the problem continues. My avatar shows on a level I've passed long ago and the gift boxes remain closed. Seriously, King. This issue has been reported 2 weeks ago and when you finally release an update to fix it... it doesn't. This is frustrating.

Hasn't fixed it for me either. Grrr.

Cezdiamond

Well the update didn't help me because I'm still getting to the box and then it disappears without opening. So the update hasn't helped everyone yet!

Hi Elsa- We will leave this case open for the time being

Cezdiamond

There was an update today that has fixed the issue, unfortunate about all the gift boxes I didn't get, but a least now I'm getting the new ones.

Thanks for letting us know :-)

Cezdiamond

Almost 3 weeks and disappointed. No mood to play as I almost used the boosters but can't earn.!! Really sad!!!

Thanks for letting us know :-)

Cezdiamond

I'm still passing gift boxes and they are not opening. After the update. Nothing is fixed

We are still looking into this, thanks!

Tracey_Pogson

There is a solution!! I had no luck with the update either, so I decided to take the advice suggested by some others and go back to find a level I had passed, but with no stars. It took me quite a few lives to pass it , but once I did....hey presto! Problem solved!! Let me know if it works for you guys. Good luck!

I just tried this and got 2 stars but nothing happened to my gift boxes. Did you do anything else after winning the level?

Jan-23

Having the same problem on Windows 10 seems to be across most platforms - I have replayed the level - still does not unlock the gift

SAM8DE

There is a solution!! I had no luck with the update either, so I decided to take the advice suggested by some others and go back to find a level I had passed, but with no stars. It took me quite a few lives to pass it , but once I did....hey presto! Problem solved!! Let me know if it works for you guys. Good luck!

SAM8DE

I'm having the same issue with levels 657, 661, and 667. I went back and re-played (and passed) level 657 to see if that would unlock it, per another player's comment, and it did not work.

HollyAnnSalerno

Hello Justin,
Thank you for posting.
This is something that we are looking into as the issue has been brought to our attention by several players
I will use this thread to keep you updated.
Kind regards,
Johnny

SAM8DE

I'm experiencing this same problem on android. On CC Soda Saga, my gift boxes from levels 389 through and including level 417 have not redeemed. They are bouncing like I never opened them! I even tried replaying and completing level 389 several times... still no luck. When I log in, I am logged in at level 389, and have to go find where I actually left out. Looking forward to having this fixed. Sure coulda used that 6 hrs of free play that I won yesterday and didn't get!!!! (Because I already do a whole lot of nothing!!) LOL Happy crushing!

Read my comment to saraes01 for the answer

Tiffany_Blythe

Hello all,
Thank you for your patience.
I’m delighted to inform you that this issue has now been resolved.
You will have received an update automatically that contained the fix.
You might have to quit and restart the game if you play on mobile.
If you have any issues or questions please come back to us, we are always happy to help!
Kind regards,
Johnny

Will we receive the gift boxes that we've already passed??

Paula_Bull

Hello all,
Thank you for your patience.
I’m delighted to inform you that this issue has now been resolved.
You will have received an update automatically that contained the fix.
You might have to quit and restart the game if you play on mobile.
If you have any issues or questions please come back to us, we are always happy to help!
Kind regards,
Johnny

I've reinstalled and still haven't got my gifts. Missing them from 755, 759, 765, 773 and 783.Any ideas?

Paula_Bull

The update did not fix it for me, the problem continues. My avatar shows on a level I've passed long ago and the gift boxes remain closed. Seriously, King. This issue has been reported 2 weeks ago and when you finally release an update to fix it... it doesn't. This is frustrating.

Same here.

Samantha_Alice

Hello all,
Thank you for your patience.
I’m delighted to inform you that this issue has now been resolved.
You will have received an update automatically that contained the fix.
You might have to quit and restart the game if you play on mobile.
If you have any issues or questions please come back to us, we are always happy to help!
Kind regards,
Johnny

I haven't received rewards for levels 1072-1100. When I read your response that the problem had been solved, I checked the App Store - no update. I closed and reopened the game several times, and beat level 1072 again - reward is still locked.

Buzfar

Hello Justin,
Thank you for posting.
This is something that we are looking into as the issue has been brought to our attention by several players
I will use this thread to keep you updated.
Kind regards,
Johnny

Johnny. Ryall. I do not have an update for this app. All other fixes have failed too. What is happening. Please advise ASAP. I'm tempted to just delete the app and find another, but I like playing this. Feeling ripped off that things have been this way for almost a month.

Pam.McK

Hello all,
Thank you for your patience.
I’m delighted to inform you that this issue has now been resolved.
You will have received an update automatically that contained the fix.
You might have to quit and restart the game if you play on mobile.
If you have any issues or questions please come back to us, we are always happy to help!
Kind regards,
Johnny

Would you please send me an update as I am having the same issue about not being able to open my presents.

Michelle-46

Hello all,
Thank you for your patience.
I’m delighted to inform you that this issue has now been resolved.
You will have received an update automatically that contained the fix.
You might have to quit and restart the game if you play on mobile.
If you have any issues or questions please come back to us, we are always happy to help!
Kind regards,
Johnny

Like others here I still didn't receive the necessary gifts/presents after your comment. I closed the app and reopened it several times and I rebooted my phone. When will I and the rest of the users get the gifts/presents? How do we do it as the way you mentioned still isn't working. I just passed 382 and still nothing. Now it is levels 372, 376 and 382 that I'm owed gifts for.Any help would be greatly appreciated.

Chrissy19713

Hello all,
Thank you for your patience.
I’m delighted to inform you that this issue has now been resolved.
You will have received an update automatically that contained the fix.
You might have to quit and restart the game if you play on mobile.
If you have any issues or questions please come back to us, we are always happy to help!
Kind regards,
Johnny

Would you please send me an update becuase i uninstalled it and reinstalled it today 4/17/2017 and they all still show and i still do not have my rewards and i still have to go and search where i last left off because it does not bring me to the last level i completed. I just passed another gift reward i was supposed to get and did not receive again .. MY picture seems to be stuck at 379 which i have passed and have NOT received my rewards for levels 381, 385, 391 or 399. Please help .. I am getting extremely frustrated. Thank you

Tiffany_Blythe

Hello all,
Thank you for your patience.
I’m delighted to inform you that this issue has now been resolved.
You will have received an update automatically that contained the fix.
You might have to quit and restart the game if you play on mobile.
If you have any issues or questions please come back to us, we are always happy to help!
Kind regards,
Johnny

Did not work. Tried uninstalling and reinstalling. Same issue. Even tried playing the levels before the gift boxes again.

Ads are freezing and having to close app each time
Whenever I choose to watch ads for a bonus or extra lives etc, the ads have started to freeze. It’s the ad for teaching or education or something. It’s so annoying. I’m losing levels because of it and happened about 6-10 times in the last hour I have been playing. What is causing this?
Al re ingresar me da como que arranco con partida perdida
Hola. Salí del juego, dejando mí sesión como ganador y tomando los regalos del comienzo del día y a los minutos vuelvo a ingresar y al jugar, me doy cuenta que me sacó la racha y sus ventajas. Estoy molesto.
Game not loading
my game will not load. It gets to a certain point and just stops. Please help.
Why does my screen freeze up when I am playing ?
why does my screen keep freezing up? It is annoying and I am ready to delete playing
İlerlemeyi androide aktarmak
Merhaba, İphone cihazımda oynadığım oyunum apple kayıtlı.Oradaki ilerlememi android cihazıma veya PC ye aktaramıyorum.Lütfen yardım.

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