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Candy crush soda has lost the ability to view the normal candies. All it shows are the special ones

Sunny_Turner
Sunny_Turner Posts: 12

Level 2
in Support

When I log in and click play, it will show the "helper" squares that inspire what moves to make, but the regular candies themselves do not show.  On a level where you start with "special" candies, those will show, but still none of the regular ones.

Answers

  • Cezdiamond
    Cezdiamond Posts: 6,497

    Hi Sunny- Thanks for posting on King Care. Sorry for the delay in getting back to you. 

    Are you still experiencing this problem? Please could share a screenshot of your game so that we can take a look at this? 

    To add an image to your reply, please click on the "photo" icon in the top left hand corner of the text box. 

    Please could you also try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out 

    Thanks! 

  • Cezdiamond
    Cezdiamond Posts: 6,497

    Thanks so much for sharing this screenshot, this is of great help to us. 

    Can I ask which troubleshooting steps you have already followed?

    Thanks! 

  • Sunny_Turner
    Sunny_Turner Posts: 12

    Level 2

    Thanks so much for sharing this screenshot, this is of great help to us. 

    Can I ask which troubleshooting steps you have already followed?

    Thanks! 

    I've used all different browsers, made sure that they were updated, cleared cache and cookies on chrome (my default browser), downloaded Opera and Firefox (both new to my computer) and the only one that will work is IE, which I have upgraded to 11. And it is so slow that sometimes it won't load at all. Seriously, you guys should roll back the update and fix it so it works with chrome. You should also answer more than once a day....
  • Sunny_Turner
    Sunny_Turner Posts: 12

    Level 2

    Cezdiamond has not answered my latest comment, and it has been over a week since I could play Candy Crush Soda on Chrome.  Please respond

  • Cezdiamond
    Cezdiamond Posts: 6,497

    Cezdiamond has not answered my latest comment, and it has been over a week since I could play Candy Crush Soda on Chrome.  Please respond

    Sorry for the delay, please could you check out our Blog here: https://care.king.com/en/blog/article/is-your-browser-ready-for-html5 Thanks!
  • Sunny_Turner
    Sunny_Turner Posts: 12

    Level 2

    Cezdiamond has not answered my latest comment, and it has been over a week since I could play Candy Crush Soda on Chrome.  Please respond

    Already did. My browser is Chrome, and should work, according to the steps in the link
  • Sunny_Turner
    Sunny_Turner Posts: 12

    Level 2

    Social media is next.  You guys don't answer, and don't attempt any troubleshooting

Hey! Would you like to give us your opinion?

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