I am put back to level one on Facebook. Works just fine on my phone

cathy1115 · July 2017

The app on Facebook has sent me back to level 1. I am on level 739. I have attempted to contact you, and the reply is that you got my email. it's been over a week. Very disappointed!

cathy1115 · July 2017

Does anybody know what is going on with Candy Crush Soda, sending you back to level 1. I'm on 739

Cezdiamond · July 2017

Hi Cathy- Thanks for posting on King Care. Please could you see this thread for more information :-)

https://care.king.com/en/candy-crush-saga/candy-crush-html5-lost-progress

Let me know if you still need a hand.

Thanks!

cathy1115 · July 2017

That did not help

Cezdiamond · July 2017

Hi @Cathy sorry that these steps did not help, I will send you a private message so that I can check your account :-)

Thanks!

catk2017 · July 2017

Hi @Cathy sorry that these steps did not help, I will send you a private message so that I can check your account :-)
Thanks!

I have the same issue. When I load the game in the browser, it defaults to level 1 and I have to scroll all the way to my current level. None of the above steps corrects this issue.

cathy1115 · July 2017

Hi @Cathy sorry that these steps did not help, I will send you a private message so that I can check your account :-)
Thanks!

I am still sent back to level 1 and have to scroll back to my level. Does anyone know how to correct this?

I am put back to level one on Facebook. Works just fine on my phone

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