Candy Crush Soda Saga

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Candy Crush Soda Saga

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Back to level 1 - ?

Game is defaulting back to level 1 everytime it opens. I can manually advance forward to get back to level 249; but I'd certainly dislike to have to do that for a much higher level; I play on my pc, not phone. This just started recently.

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Cezdiamond

No, this is not the answer, and yes, I tried all this the first time. It needs attention from a developer who understands the algorithms.

Thanks for your reply, we have received a lot of comments from our players informing us that these troubleshooting steps did indeed work for them. May I ask which browser(s) you are playing on? Thanks!

Barb_Frantonius

No, this is not the answer, and yes, I tried all this the first time. It needs attention from a developer who understands the algorithms.

Cezdiamond

Candy Crush SAGA is at the correct level; but the timer is off as I can play a full set of lives, go out and go back in, and the lives are full again, immediately.
Don't play on my phone. Candy Crush SODA Saga has memory of my level (253) BUT every time I log in on my pc it reverts to level 1. The app will allow you to pull thru the levels by clicking the mouse in the right corner and pulling it to the left until I get back to my level. It is painful. I've 521 of possible 555 HTML speed; cleared cache; use Chrome on Windows 10.

Thanks for letting us know, we will look into this.

Barb_Frantonius

Candy Crush SAGA is at the correct level; but the timer is off as I can play a full set of lives, go out and go back in, and the lives are full again, immediately.

Don't play on my phone. Candy Crush SODA Saga has memory of my level (253) BUT every time I log in on my pc it reverts to level 1. The app will allow you to pull thru the levels by clicking the mouse in the right corner and pulling it to the left until I get back to my level. It is painful. I've 521 of possible 555 HTML speed; cleared cache; use Chrome on Windows 10.

Cezdiamond

Hi Barb- Thanks for posting on King Care. Please could you see this thread for more information :-)

https://care.king.com/en/candy-crush-saga/candy-crush-html5-lost-progress

Let me know if you still need a hand.

Thanks!

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Accepted answers

All comments

Cezdiamond

Hi Barb- Thanks for posting on King Care. Please could you see this thread for more information :-)

https://care.king.com/en/candy-crush-saga/candy-crush-html5-lost-progress

Let me know if you still need a hand.

Thanks!

Barb_Frantonius

Candy Crush SAGA is at the correct level; but the timer is off as I can play a full set of lives, go out and go back in, and the lives are full again, immediately.

Cezdiamond

Candy Crush SAGA is at the correct level; but the timer is off as I can play a full set of lives, go out and go back in, and the lives are full again, immediately.
Don't play on my phone. Candy Crush SODA Saga has memory of my level (253) BUT every time I log in on my pc it reverts to level 1. The app will allow you to pull thru the levels by clicking the mouse in the right corner and pulling it to the left until I get back to my level. It is painful. I've 521 of possible 555 HTML speed; cleared cache; use Chrome on Windows 10.

Thanks for letting us know, we will look into this.

Barb_Frantonius

No, this is not the answer, and yes, I tried all this the first time. It needs attention from a developer who understands the algorithms.

Cezdiamond

No, this is not the answer, and yes, I tried all this the first time. It needs attention from a developer who understands the algorithms.

Non existent Email?
So on my pc it has my email and it shows normal until i go to edit it there's spaces where there shouldn't be so now I can't log in on my phone with my actual email and idk what to do.
candy crush soda saga
how do i update my candy crush soda saga
Game restart
I am wondering why my game has reset twice in the last 2 weeks. I do play every morning. I was in the 300 plus days and it reset saying I hadn’t played the day before ( game did an update) and then I was on day 8 and it told me I hadn’t played the day before.
Pay but did not receive what was paid for
I tried to purchase a 9.99 purchase several days ago. It was denied, then yesterday it went through and shows on my Bank account and in my Google account but the Items purchased did not show up in the game. I either need a refund or purchased items put on my game.
impossible connecter à FB
Bonjour, je change de PC portable et veux transférer le jeu.Mais j'ai le message "FB reconnecter mon compte"or c'est impossible mon MDP n'est jamais reconnu même en le changeant plusieurs fois. De même impossible de retrouvez mon compte King créé sur une asresse mail qui n'existe plus.Est-il possible de retrouver un compte…

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Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!

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