Games not fully loading

Karl_Cousins · July 2017

Game loads and music plays all of the game squares are missing visible candies. Is there a fix? Have reported several times, its been unplayable for at least a week. What can be done?

Cezdiamond · July 2017

Hi Karl- Thanks for posting on King Care. I am very sorry that you have been experiencing a problem loading your games. I can understand your frustration. Let's get you back on track :-)

Please can you follow our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out

You can find more information on our latest Blog too: https://care.king.com/en/blog/article/is-your-browser-ready-for-html5

Let me know how you get on :-)

Have a sweet week!

Chloe_Wignall · July 2017

Hi Karl- Thanks for posting on King Care. I am very sorry that you have been experiencing a problem loading your games. I can understand your frustration. Let's get you back on track :-)
Please can you follow our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out
You can find more information on our latest Blog too: https://care.king.com/en/blog/article/is-your-browser-ready-for-html5
Let me know how you get on :-)
Have a sweet week!

I have had same problem for over a week, like many other comments from other players. I have tried everything suggested and still the same

Games not fully loading

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