Candy Crush Soda Saga

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!

Candy Crush Soda Saga

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!

Candy crush soda has lost the ability to view the normal candies. All it shows are the special ones

When I log in and click play, it will show the "helper" squares that inspire what moves to make, but the regular candies themselves do not show. On a level where you start with "special" candies, those will show, but still none of the regular ones.

Accepted answers

All comments

Sunny_Turner

Social media is next. You guys don't answer, and don't attempt any troubleshooting

Sunny_Turner

Cezdiamond has not answered my latest comment, and it has been over a week since I could play Candy Crush Soda on Chrome. Please respond

Already did. My browser is Chrome, and should work, according to the steps in the link

Cezdiamond

Cezdiamond has not answered my latest comment, and it has been over a week since I could play Candy Crush Soda on Chrome. Please respond

Sorry for the delay, please could you check out our Blog here: https://care.king.com/en/blog/article/is-your-browser-ready-for-html5 Thanks!

Sunny_Turner

Cezdiamond has not answered my latest comment, and it has been over a week since I could play Candy Crush Soda on Chrome. Please respond

Sunny_Turner

Thanks so much for sharing this screenshot, this is of great help to us.
Can I ask which troubleshooting steps you have already followed?
Thanks!

I've used all different browsers, made sure that they were updated, cleared cache and cookies on chrome (my default browser), downloaded Opera and Firefox (both new to my computer) and the only one that will work is IE, which I have upgraded to 11. And it is so slow that sometimes it won't load at all. Seriously, you guys should roll back the update and fix it so it works with chrome. You should also answer more than once a day....

Cezdiamond

Thanks so much for sharing this screenshot, this is of great help to us.

Can I ask which troubleshooting steps you have already followed?

Thanks!

Cezdiamond

Hi Sunny- Thanks for posting on King Care. Sorry for the delay in getting back to you.

Are you still experiencing this problem? Please could share a screenshot of your game so that we can take a look at this?

To add an image to your reply, please click on the "photo" icon in the top left hand corner of the text box.

Please could you also try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out

Thanks!

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

Cezdiamond

Hi Sunny- Thanks for posting on King Care. Sorry for the delay in getting back to you.

Are you still experiencing this problem? Please could share a screenshot of your game so that we can take a look at this?

To add an image to your reply, please click on the "photo" icon in the top left hand corner of the text box.

Please could you also try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out

Thanks!

Cezdiamond

Thanks so much for sharing this screenshot, this is of great help to us.

Can I ask which troubleshooting steps you have already followed?

Thanks!

Sunny_Turner

Thanks so much for sharing this screenshot, this is of great help to us.
Can I ask which troubleshooting steps you have already followed?
Thanks!

Sunny_Turner

Cezdiamond has not answered my latest comment, and it has been over a week since I could play Candy Crush Soda on Chrome. Please respond

Cezdiamond

Cezdiamond has not answered my latest comment, and it has been over a week since I could play Candy Crush Soda on Chrome. Please respond

Sorry for the delay, please could you check out our Blog here: https://care.king.com/en/blog/article/is-your-browser-ready-for-html5 Thanks!

Sunny_Turner

Cezdiamond has not answered my latest comment, and it has been over a week since I could play Candy Crush Soda on Chrome. Please respond

Already did. My browser is Chrome, and should work, according to the steps in the link

Sunny_Turner

Social media is next. You guys don't answer, and don't attempt any troubleshooting

No cake to back
no cake today?
Bakery
where is the cake this week?
Games given by friends
Why does only 1 game show up when 5 friends each give me a game?
Δυσκολία στην βοηθεια με διαφήμιση
Γιατι η βοήθεια από την διαφημηση της tredyol είναι πολύ δύσκολη όταν την κλείνεις. Με εκνευρίζει αφάνταστα όταν πρέπει να μετρήσω για να πατήσω το Χ και να μου δοθεί η βοήθεια. Παντα με πετάει έξω από το παιχνίδι!!!!!! ΠΠαρακαλώ να την εξαφανίσετε!!!!!
Can Someone Give me Prize won?
On 12/21/25, In the Candy Crush, Soda Saga, Bake A Cake, Team Pineapple reached 825 pts. Mikey did not receive the prize. Can someone please issue the prize?

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!

Recent Announcements

Where did 4-in-a-row go? 🧃
Not seeing 4-in-a-row in your game right now? Don’t worry, it's not a bug! 🛠️ The event has been paused for now to make space for new events and tasty surprises we’re testing out. 🍬✨ As always, events can come and go, and sometimes we like to shake things up to keep Soda feeling sweet and exciting! The Soda studio is…
🛠 Game Issues? Check Here Before Posting! 📝
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
New to Soda? Learn more about Boosters & Blockers! 🍬🍭🧁
Hello, Soda fans! Starting out in Candy Crush Soda Saga (or just Soda, as we call it here!) can feel a bit overwhelming, so many candies, so many challenges! 🤯 You might discover 🍬 boosters and use them freely, only to later realize they don’t magically replenish. 😅 And then there are 🧁 blockers, standing in the way of…