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where are my levels

Shelly_L_Bates
Shelly_L_Bates Posts: 8

Level 2

at level one, lost all my levels on feb 16/2018 was almost to level 900

Answers

  • QueenB
    QueenB Posts: 15,430

    I'm sure your game has been backed up so make sure the app is properly connected to Facebook or Kingdom. If you've tried that already, as a last resort, try re-installing the game, it usually fixes most issues (please note that any progress on the mobile device that has not been synchronized with Facebook/ Kingdom at this stage will be lost.

    However, all the progress that is currently saved on Facebook/Kingdom can easily be retrieved, once you have reconnected the device successfully). Regrettably, you will lose any saved boosters and messages.

    Hope this helps :)

    /QueenB

  • lrnngray
    lrnngray Posts: 3

    Level 1

    Accidentally deleted my game

  • lrnngray
    lrnngray Posts: 3

    Level 1

    How do I get it back

  • lrnngray
    lrnngray Posts: 3

    Level 1

    What do I need to do to download it again

  • Shelly_L_Bates
    Shelly_L_Bates Posts: 8

    Level 2

    I'm sure your game has been backed up so make sure the app is properly connected to Facebook or Kingdom. If you've tried that already, as a last resort, try re-installing the game, it usually fixes most issues (please note that any progress on the mobile device that has not been synchronized with Facebook/ Kingdom at this stage will be lost.

    However, all the progress that is currently saved on Facebook/Kingdom can easily be retrieved, once you have reconnected the device successfully). Regrettably, you will lose any saved boosters and messages.

    Hope this helps :)

    /QueenB

    this is not played on facebook it is played on my hp laptop
  • QueenB
    QueenB Posts: 15,430

    You need to download the game from the App Store, are you on Windows? This does this link help: https://www.microsoft.com/en-us/store/p/candy-crush-soda-saga/9nblggh1zrpv

    /QueenB

  • Shelly_L_Bates
    Shelly_L_Bates Posts: 8

    Level 2

    You need to download the game from the App Store, are you on Windows? This does this link help: https://www.microsoft.com/en-us/store/p/candy-crush-soda-saga/9nblggh1zrpv

    /QueenB

    this did not help I am still at level 1

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