where are my levels

I'm sure your game has been backed up so make sure the app is properly connected to Facebook or Kingdom. If you've tried that already, as a last resort, try re-installing the game, it usually fixes most issues (please note that any progress on the mobile device that has not been synchronized with Facebook/ Kingdom at this stage will be lost.

However, all the progress that is currently saved on Facebook/Kingdom can easily be retrieved, once you have reconnected the device successfully). Regrettably, you will lose any saved boosters and messages.

Hope this helps

/QueenB

You need to download the game from the App Store, are you on Windows? This does this link help: https://www.microsoft.com/en-us/store/p/candy-crush-soda-saga/9nblggh1zrpv

/QueenB