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Bug with daily bonus

Yannpi
Yannpi Posts: 7 Level 2

Good morning I lost my daily bonus last weekend following the bug that many users experienced But to this day I still haven't recovered my progress. Support unreachable, preformed response in short I go around in circles Do you have the problem and how to fix it? thank you

Comments

  • Pitty_Kitty
    Pitty_Kitty Posts: 13,008 Soda Moderator

    Hello @Yannpi and welcome to Soda community!

    Do you mean Daily Bonus went missing or Daily Bonus streak was broken and the event started a new one?

    If it's the latter, I'm afraid it's not possible to recover streaks (Daily Bonus, Treasure Hunt, Rainbow Streak etc) when they're broken, I'm sorry. They're not saved on King servers so Player Support is not able to reinstate them either

  • Yannpi
    Yannpi Posts: 7 Level 2

    My bonus is return to 0 12 days ago

    I read in the help center of the application so it's a bug

    In the FAQ i've read message about this bug

    The help center indicate me to restart the game and install the update in play store but it doesn't work

    Thanks to restore my bonus a 23/12/02

  • Yannpi
    Yannpi Posts: 7 Level 2

    Hello My bonus is not restore since your bug in end novembre

    Thankd to restore it

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