Where's my avatar??
In the last day or 2, I've noticed my avatar is blank (default) - but when I check my acct profile info, it recognizes both the avatar and avatar name. I have not lost any levels fortunately. This is also happening on AlphaBetty. I am on iOS - iPad. Note: the avatar that shows up with this question is NOT the correct avatar!
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Thanks @Laura
@Janice sounds silly but is it possible that you have been logged out of your account? Are you usually logged into Kingdom or Facebook? It could be that you actually have both accounts.
Please could you try and log out and back in again via Facebook or the Kingdom, then show us a screenshot so that we can take a look?
Thanks!
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Below is the text of an email I sent to King on 2/24, after I was unable to "log-in" because I forgot my password....I have not heard back on this issue. I thought that logging in would solve the problem. Maybe this ties in with the suggestion that I am logged in twice. Also, I recently downloaded the games onto my iPhone for the first time - previously I was just using the iPad. Would that cause the problem? Can I remove them from just the iPhone without losing my data?
"Hello,I have tried several times since yesterday to change my password. Every time, I get the Success! window that tells me to go back and log-in, but when I do using the new password, I get the message that there is an error. I seem to be caught in a loop. Is there a timing issue here? Am I doing something wrong??
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My User ID is "Woofista". Sorry for delay in response (work issues!)Please could you locate the ID of your game on your iPad? Here is a guide which should help you to find it https://care.king.com/en/alphabetty-saga/what-is-my-user-id-and-where-can-i-find-it I can then check which account exactly is logged in on your iPad.
Thanks!
