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Lost 500l evels and all my boosters

Amanda_Clause
Amanda_Clause Posts: 7

Level 2

I switched my game to another device and lost 500 levels and all of my boosters, also lost challanges to complete for extra boosters. If this isn't fixed I'll delete my account. I followed the recommended steps and it didn't work.

Answers

  • Lady_Choo
    Lady_Choo Posts: 26,231

    Hi Amanda, 

    Have you checked that you are connected to your previous log in?

    I have a link that explains a transferral to a new device. 

    Moving devices

  • Amanda_Clause
    Amanda_Clause Posts: 7

    Level 2

    Hi Amanda, 

    Have you checked that you are connected to your previous log in?

    I have a link that explains a transferral to a new device. 

    Moving devices

    I am signed in with my previous log-in. I read king cares article before switching my device I'm in the 1200's now from 1640's. How do I get my levels back?

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