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Lost all my boosters!!!
Level 2
So, the problem I am having is that my game kept freezing and pixilating mid- game. I would have to close the app and re-open constantly. I went to the "help" are and saved all of my game progress in Facebook and in the game center before I uninstalled and re-installed. When i re-installed, my 293 lollipop hammers, 7 striped lollipops, 6 switching hands, 10 color bombs, 10 color changing bombs and 10 fish are all gone. Not a trace. One would think that "saving game progress" would include that. In addition, my daily counter spin that started January 14, 2018 has been set back to day 1. Can I get some help with that??
Answers
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Hi Andrea,
Sorry to see this happened. Sadly, boosters and daily bonus cannot be stored because of a technical blocker. However, I've checked your account and compensated you for the issues that this might have caused.
I hope it helps! If there's anything else, just reach out :-).
Cheers,
Xarly
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Thank you!!! Do I have to do anything to make it show up? I don’t see it showing up in my game.Hi Andrea,
Sorry to see this happened. Sadly, boosters and daily bonus cannot be stored because of a technical blocker. However, I've checked your account and compensated you for the issues that this might have caused.
I hope it helps! If there's anything else, just reach out :-).
Cheers,
Xarly
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I appreciate the response however, I have not seen a compensation in my account. Do I need to do something?
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You should have received some extra gold bars in your account (this one here, the one you're using to message us) on the 5th of July at around 12:30 CET.
Make sure you check the total amount, it should be there :-)
Cheers!
Xarly
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