Candy Crush Soda Saga

Hey everyone,

Thanks again for all your feedback and for staying respectful.

The iteration we had was a work-around due to an unfortunate glitch, while the team kept working hard on a fix.

With that said, we have just managed to fix it and now you will be able to claim the throne as many times as possible. The event will still run for a day every day for the time being though.

I want to thank you all for the patience and to keep encouraging you to send feedback our way and help us make your experience better. I'll make sure we are here to read it and address it.

Cheers,
Xarly

Hi everyone!

It looks like the pesky Bubble Gum Troll is at it again causing havoc! He has decided to temporarily change the rules and he now wants to keep his throne for longer and stop you getting his Sodalicious rewards.

What are the new rules?

You now have one chance a day to try to conquer the throne. Play the five levels to win the rewards. After crowning yourself, you will need to wait until the day after to have another shot at conquering it again.

You will not be able to sit in the throne multiple times a day. A king needs to rest!

If you have some questions around the new way the event will work for now, feel free to drop them in the comments. I'll do my best to answer each and every one of them.

Once again, thank you so much for being respectful around this and apologies for any inconveniences happening these days!

You guys rock

Cheers,
Xarly

Hi everyone,

The issue around Bubblegum Hill has been proven to be a bit tricky. The event is for now gone and we are working on changes to it that will help tackle this situation.

I want to take the time to thank you all for staying positive and respectful, you are such a great Community! I'd also like to apologise in behalf of the studio and to let you know that we are working our hardest to make sure that the scenario is as optimal as possible.

Cheers,
Xarly

All comments

I also only play on 1 device (my phone) and have been locked out of bubblegum hill for days 😡

blueisme

I have the game only on my phone and have been locked out since the last update

Steph19041961

I wondered if it were somehow related to playing on more than one device. It had seemed that my oldest iPad still played fine, but on my iPad Pro the game told me I needed to retake the throne, but wouldn't let me. I have been locked out for days.

Hi everyone,

The studio is currently looking into it and will give us an update during the day. Thank you for the patience and apologies for the troubles; as soon as we have more information we will share it with you all.

Cheers,
Xarly

Eileen_Moy

Add me to the list

rap

Glad that bubble gum hill still exists, I play Candy crush soda. It has not shown up for me for 2 weeks and I do not receive lives from friends nor can I send lives, in addition I can not use my coins to continue a level I receive a message the store is unavailable and today the message was the bubble gum troll is causing problems wit the game. I have written to support & received a response that was unhelpful as I had already done what was suggested, however I did it again and no results. It took 3 emails before I received a response that was not useful and they wanted to know how it went so I have let them know now I’ll see how long it takes

blueisme

All levels on bubblegum hill check off. Cannot play

HeidiJonckheere42

Hoe lang zou dit nog duren?

Still no answer on when Bubblegum Hill will be fixed?!?!

T13

Been three days, have been dethroned still can't play the bubblegum Hill again😢

Same here

Hi everyone,

Thanks for raising it and for keeping things tidy (special thanks to @Alessandro_S for helping out!).

This is indeed a known issue that we are currently investigating. Although you are getting the rewards once dethroned, you cannot play it again since the event stays locked.

Apologies for all the inconveniences and thanks for the patience again.

As soon as I have any update on this, I will make sure you're all informed.

Cheers!
Xarly

boongworm

So will we get any respond from developer?

johsin

me too.

onionboy22000

Same here

Alessandro_S

Add a "me too" to the same issue, can provide identical screenshot.

Do any of you other players share high number of hammers by chance (I briefly crossed 1000 a few days ago before losing several dozens in last episode)?

Same thing happened to me.

AudreyL1111

When I click on Bubble Gum Hill to play, all the levels are checked as if I'm the reigning King and it won't let me play.
It's been like this for several hours... please fix it.

Cleo_Dillard

Bubblegum Hill

Bubble gum hill all levels have checks however it is doesn’t have the go to regular game message that you get when you are on the throne. How can I pen the bubble gum hill?

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Accepted answers

What are the new rules?

You will not be able to sit in the throne multiple times a day. A king needs to rest!

Cheers,
Xarly

All comments

Kathy_Rader

Wondering if Bubblegum Hill was eliminated with latest update??? I have not seen it this week. It's my favorite part of the game and really don't think I'd play without it.

Creative_Elsa

Hi Kathy, no Bubblegum Hill is still alive and kicking. It has it's own start and end time with a specific number of hours that it is available. I had it the other day and it's gone again. It should be coming back to you at any time.

Kathy_Rader

Thanks

Belindo_Tours

I have finished the Bubblegum Hill challenge 9 hours ago.
However it is still locked now.
Please check

johsin

Bubblegum hill crashes, can't play games,
How can i do?

T13

I won the crown and got dethroned, received the gold after getting it, but there's still pink tick on all the levels where I keep on seeing the people getting changed as per getting the Crown. It's been two days and I tried playing on my other phone and the same thing happened, after winning the Crown once they don't let me play again.

Belindo_Tours

Screenprint added

boongworm

Mine too

Bubble gum hill all levels have checks however it is doesn’t have the go to regular game message that you get when you are on the throne. How can I pen the bubble gum hill?

Cleo_Dillard

Bubblegum Hill

AudreyL1111

When I click on Bubble Gum Hill to play, all the levels are checked as if I'm the reigning King and it won't let me play.
It's been like this for several hours... please fix it.

Same thing happened to me.

Same here

me too.

So will we get any respond from developer?

Same here

T13

Been three days, have been dethroned still can't play the bubblegum Hill again😢