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I am also dealing with the problem with the McDonald’s ad. Had it numerous times today and had to quit the game each time
Thank you
Hello @game2Win and welcome to Soda community!
Please also contact King Player Support directly from Soda app to report this so the dedicated team can investigate this issue.
How to contact King Player Support from Soda app in mobile devices and Windows 10, 11 computers: launch soda app - visit settings- click "?" Icon- visit "technical & connection issues"- "thanks for reaching out"- scroll down and click "contact us". In the form please select "advert issues or reporting" and then "I experienced a bug with an advert." Explain your problem, name the malfunctioning ads and send.
I'm sorry for the inconvenience
My game is doing the same thing. I’ve been playing for YEARS and I’m getting pretty irritated. Did updates, cleared cache, restarted iPad, nothing works. FIX THIS!!!!!!!!
The McDonald’s ad in Spanish keeps locking up and I lose my extra spend. This has been going on for a couple days. Why isn’t it fixed?
There is a glitch in that particular ads. It has been reported to the studio.
You may want to contact players support from your game app for compensation 😉
allot of ads freeze or you can’t click out of them & lose the boosters you already earned
Hello!
thanks for sharing. Please follow the instructions in my comment above to contact Player Support from the app as well.
McDonald's Ad (Spanish) locks up the game. It can play (10 seconds) it can play repeatedly (10 seconds each time.) When it comes up, it cannot be closed, I cannot return to the game. I cannot get to the support tab to report the problem. I must reboot my phone (iOS 17.3)
Because the ad is positioned off screen in default landscape mode, there is no way to get to the information about the ad vendor. The ad video (small white box) can be played full screen as a pop-out, but has no other controls visible on screen.
I ❤️ McDonald 🤪
Hello @siscake921 @mcgulby and welcome to Soda community!
I'm sorry to hear this is happening. Please reach out to Player Support directly from your Soda app so the team dedicated to ads can look into this. You may read the instructions in my post here
Hello @kathywilson and welcome to Soda community!
I'm sorry to hear about this. Please also contact King Player Support directly from Soda app and report this so the dedicated team can investigate this.
How to contact King Player Support from Soda app in mobile devices and Windows 10, 11 computers: launch soda app - visit settings- click "?" Icon- visit "technical & connection issues"- "thanks for reaching out"- scroll down and click "contact us". In the form please select "advert issues or reporting" and then "I experienced a bug with an advert." Explain your problem, name the malfunctioning ad and send.
Can’t get past McDonald’s ad. No place to close or collect reward.
Hello @mjdk60 and welcome to Soda community!
having same issue - screen was rotated so that didn’t make a difference
Today when trying to get extra moves or boosters, this ad comes up that spreads far across the screen. You can’t exit out of it and have to close the app and reopen it, losing moves, boosters, and any streak you might be on.
It seems like one ad gets fixed and another is screwed up! Now it stupid bubble pop. Waiting to continue a game with 5 more moves, 1st video is fine, second one nope! Watch it all, and the black screen with the non working X, so you loose the boosters and have to start the game all over. But let me click an X 1 second to soon, and I get an “oops!” Bull crap “oopse”!! I quit playing this game several years back for the same reasons and I’m very close to doing it again. Get it together King
I really enjoy playing Soda and I took your survey, but it is not easy to answer w/o giving an explanation. I got irritated because of the ads that didn’t work. After watching the ads that run, then not getting the boost I was watching to get or ad not running, then going to black screen and unable to get out of the black screen and no booster either. VERY AGGRAVATING and time consuming!
I paid for this game years ago solely to avoid the ads and now I get ads after every play. What a rip off
I’ve had the same issue! You sit thru the videos and then the screen goes black, and the X doesn’t work! 30 minutes later, screen is still black and the X still doesn’t work. So you lose the booster you sat thru the video for, and you have to restart everything, so if you were trying to earn the 5 at the end, to bad, so sad, you just wasted your time. So dang frustrating!!
I watch the Ad to the end and it fails ! Especially the water restoration one. Fix your Ads
Plss stop all those ads that need to install n free register name RAGNORAK always mk my game crash
Pls Helpppp listen to what i experience from my game so stop those ADS very angry n frustrated
My game keeps crashing after watching those ADS only THANKS N HELPPPP if not going to stop playing lost alot of gold bars n powers thanks
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I'm constantly freezing when I watch ads to get extra moves. It's very frustrating and I'm ready to quit the game
Welcome to the Community @CJSauchuk
I’m sorry to hear this.
When viewing the ads, make sure that you don't close the ad before it ends as it may cause problems like freeze, black screen, etc.
You can also try the standard troubleshooting:
provided you saved your progress with a King account, log out of the game - clear the cache -> not data that will delete your boosters - power off your device for at least 1 minute - restart your device - check for game and device updates - log back into the game. Also make sure you have at least 2GB free memory storage to run the game smoothly and try to connect to a WiFi connection instead of using cellular data.
Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)
Clear cache in iOS: go to settings - tap on Safari - tap on Clear history and website data
Hope this helps.
hello….Im wanting to Bake in the bakery,however it always says “Bakery opening soon”……This has been non stop for the past few weeks now…
Whenever I choose to watch ads for a bonus or extra lives etc, the ads have started to freeze. It’s the ad for teaching or education or something. It’s so annoying. I’m losing levels because of it and happened about 6-10 times in the last hour I have been playing. What is causing this?
Hola. Salí del juego, dejando mí sesión como ganador y tomando los regalos del comienzo del día y a los minutos vuelvo a ingresar y al jugar, me doy cuenta que me sacó la racha y sus ventajas. Estoy molesto.
my game will not load. It gets to a certain point and just stops. Please help.
why does my screen keep freezing up? It is annoying and I am ready to delete playing
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
Hello, Soda fans! Starting out in Candy Crush Soda Saga (or just Soda, as we call it here!) can feel a bit overwhelming, so many candies, so many challenges! 🤯 You might discover 🍬 boosters and use them freely, only to later realize they don’t magically replenish. 😅 And then there are 🧁 blockers, standing in the way of…
Before we look at the type of levels, let's also look at the Level Indicator! ⚠️ Level Difficulty Indicators Some levels are tougher than others, so icons and borders warn you in advance: 🟧 Hard Levels: Marked with an orange border. 🟥 Super Hard Levels: Marked with a red border. ⬛ Ultra Hard Levels: Marked with a dark red…
