Candy Crush Soda Saga

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Sharon’s concern

I want to know why when I purchase the $3.99 package to help me win a game the last 4 to 5 times, I have not received the gold bars that came with the other items. I feel cheated so I’m going to stop buying until I stop getting cheated and I get compensated for All the Gold Bars that I have not received. It’s Not Fair or Right!

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All comments

Yosca

https://community.king.com/en/candy-crush-soda-saga/discussion/435495/sharon-s-concern

Welcome to Soda Community @SharonHatchett12

I am sorry to hear about your purchase 😕 Unfortunately we cannot handle purchase issues in the Community, due to personal information, but Player Support can. If you happen to play on a mobile device or Windows app, you can contact directly from the device. That way Player Support will automatically get your purchase history and transactions. All you need to do is:

- Open the game app —> tap on the blue gear

- Tap on the ? mark

- Tap on Purchases and Gold Bars

- Choose and tap on a topic that is closest to your question/issue

- Scroll down to the bottom and tap "Contact Us"

If you don’t play on mobile or Windows app, please contact Player Support Team HERE. Describe briefly your complaint, and don’t forget to mention your Game ID, how to find: HERE

Hope this helps 🙂

SApple2

Hi @SharonHatchett12 🙂

Welcome to Soda Community!

I'm sorry you did not get all the items of your purchase. Please contact the Player Support here.

I hope you'll get the help you need.

Welcome! 👋

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