Candy Crush Soda Saga

Hey everyone,

Thanks again for all your feedback and for staying respectful.

The iteration we had was a work-around due to an unfortunate glitch, while the team kept working hard on a fix.

With that said, we have just managed to fix it and now you will be able to claim the throne as many times as possible. The event will still run for a day every day for the time being though.

I want to thank you all for the patience and to keep encouraging you to send feedback our way and help us make your experience better. I'll make sure we are here to read it and address it.

Cheers,
Xarly

Hi everyone!

It looks like the pesky Bubble Gum Troll is at it again causing havoc! He has decided to temporarily change the rules and he now wants to keep his throne for longer and stop you getting his Sodalicious rewards.

What are the new rules?

You now have one chance a day to try to conquer the throne. Play the five levels to win the rewards. After crowning yourself, you will need to wait until the day after to have another shot at conquering it again.

You will not be able to sit in the throne multiple times a day. A king needs to rest!

If you have some questions around the new way the event will work for now, feel free to drop them in the comments. I'll do my best to answer each and every one of them.

Once again, thank you so much for being respectful around this and apologies for any inconveniences happening these days!

You guys rock

Cheers,
Xarly

Hi everyone,

The issue around Bubblegum Hill has been proven to be a bit tricky. The event is for now gone and we are working on changes to it that will help tackle this situation.

I want to take the time to thank you all for staying positive and respectful, you are such a great Community! I'd also like to apologise in behalf of the studio and to let you know that we are working our hardest to make sure that the scenario is as optimal as possible.

Cheers,
Xarly

All comments

Yosca

Why making the new rule. What’s the point of it. When I have completed all regular levels and only can get once a day the throne, there is no fun anymore to play.

summerj

Me too. I only play because of the BHG.

blueisme

I totally agree with you. Will be doing the same. My daily play streak is offically over!!!!

Alessandro_S

Once a day will cut it, if the new episodes are made easier than they currently are - most levels are unachievable if not starting with combos at move #1.

Even with Rainbow bow I used 50 hammers to get through last episode, which is somewhat attainable if you can stockpile hammers, or if you play CC Soda quitting every other game.

Otherwise CC Soda is going to get harder than CC, where missing one opportunity to restock boosters is critical - and harder by far.

Please rethink the overall approach - either get BGH back to its previous state or make episodes hard but doable.

I am throttling back gameplay on CC Soda until the current situation stays like it is now.

Thanks

rap

I’m glad yours is fixed, I am having the same issue with sending lives and I haven’t seen the bubblegum machine in 2 weeks. Hopefully mine will be fixed soon?

Carole_McSherry

Fixed!!! Thanks!!

exiugirl

I think most of us - even the most experienced who have probably spent some money - need a good stockpile of hammers to continue conquering all the levels. I would rather it be like it was in the past. Bubblegum Hill wasn’t there every day but you could play all day and amass both gold bars and hammers. Of course I like it all the time but not with the restriction.

Same ☝️☝️
King got greedy and is now going to lose a ton of players. Maybe someone should tell him that Bubblegum Hill is a huge reason alot of people even still play.

I think I’m going to delete it. The game is pointless and boring with the new rules. The King got greedy and is going to lose its players

Xarly said:

Hi everyone!

It looks like the pesky Bubble Gum Troll is at it again causing havoc! He has decided to temporarily change the rules and he now wants to keep his throne for longer and stop you getting his Sodalicious rewards.

What are the new rules?
You now have one chance a day to try to conquer the throne. Play the five levels to win the rewards. After crowning yourself, you will need to wait until the day after to have another shot at conquering it again.

You will not be able to sit in the throne multiple times a day. A king needs to rest!

If you have some questions around the new way the event will work for now, feel free to drop them in the comments. I'll do my best to answer each and every one of them.

Once again, thank you so much for being respectful around this and apologies for any inconveniences happening these days!

You guys rock smile:

Cheers,
Xarly

I'm sorry but this is the dumbest thing they have done so far. The whole point of BGH is so that you can stack up lollipops and gold bars! I've been a player of CCSS since it was released, but this change irritates me and is wrong.
I will never spend another dime on a King game. BGH is the only in game add on challenge that EVER gets messed with. The other tournaments that no one cares about are always there on a consistent rotation, but BGH constantly goes away or has problems. Why is that???

Hello @Baby1971!

Please check page no:1 for Xarly's comments.

I think it's because @Xarly is the Community Manager, they will be added on the first page. As it will be easy for us to read their messages and so we don't have to scroll through all the pages.

daisymama5

Xarly said:

Hi everyone!

It looks like the pesky Bubble Gum Troll is at it again causing havoc! He has decided to temporarily change the rules and he now wants to keep his throne for longer and stop you getting his Sodalicious rewards.

What are the new rules?
You now have one chance a day to try to conquer the throne. Play the five levels to win the rewards. After crowning yourself, you will need to wait until the day after to have another shot at conquering it again.

You will not be able to sit in the throne multiple times a day. A king needs to rest!

If you have some questions around the new way the event will work for now, feel free to drop them in the comments. I'll do my best to answer each and every one of them.

Once again, thank you so much for being respectful around this and apologies for any inconveniences happening these days!

You guys rock smile:

Cheers,
Xarly

Once I beat it, I was locked out for the rest of the event (including the following day).

Am I reading correctly that these new rules (one win per day) are temporary? I suspect it will lose appeal quickly if that’s a permanent rule. The whole draw is the opportunity to stock up!

rap

Ryan-2 said:

jlynnb23 said:

The fact that it's been days since we have gotten any sort of update on a resolution to the BGH glitch or even an announcement that it's still being worked on, is absolutely ridiculous.
Not to sound rude but King's customer service at this point is not very good!
At the very least they should acknowledge all of our complaints/concerns....

Agree

Agree

DITTO!!!

QueenMia

Hello @Lyndon1,

As @JustPlaying mentioned, this is the Friends Community. Therefore, I'm moving your thread to the Soda Community

Hello @Nathan_Abdow

Usually, their posts will be on the top.. that means in page 1

** Just in case, on the top or bottom of this page, click on the number 1, and you will see Xarly's comments

Nathan_Abdow

Why can't I see Xarly's comments? I get notifications that she posts, but when I go in, nothing is there.

What are the new rules?

You will not be able to sit in the throne multiple times a day. A king needs to rest!

Cheers,
Xarly

jlynnb23 said:

The fact that it's been days since we have gotten any sort of update on a resolution to the BGH glitch or even an announcement that it's still being worked on, is absolutely ridiculous.
Not to sound rude but King's customer service at this point is not very good!
At the very least they should acknowledge all of our complaints/concerns....

Agree

The fact that it's been days since we have gotten any sort of update on a resolution to the BGH glitch or even an announcement that it's still being worked on, is absolutely ridiculous.
Not to sound rude but King's customer service at this point is not very good!
At the very least they should acknowledge all of our complaints/concerns....

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

What are the new rules?

You will not be able to sit in the throne multiple times a day. A king needs to rest!

Cheers,
Xarly

All comments

You guys have bubblegum hill? I have the stripe game.

ragrunberg

Any chance of a make up? I only got 2 hours worth and am really sad I didn’t get a chance to earn more gold and hammers.

exiugirl

And it starts again with the new game. I got to play twice and it’s frozen. I am asking again for an update from support. If this is something new - and it’s being done on purpose - please let us know. If it’s a glitch please let us know. Any kind of update would be appreciated.

Here we go again.....

Got to play one round of bubblegum hill and it's frozen. Why not send out an update at this point??

summerj

Last night I was able to play and it never got locked up. Haven’t tried the new one today

Ryan-2 said:

You guys have bubblegum hill? I have the stripe game.

I have STRIPE game as well-37 hours remaining. 😝
I’m one ticket (hard level) away from special bonus offer so I’m not playing at all until BGH is fixed!

Carole_McSherry

game freezes on bubblegum machine screen and I don't get prizes....have to exit game and return....also not able to send lives or get them from friends

jlynnb23 said:

The fact that it's been days since we have gotten any sort of update on a resolution to the BGH glitch or even an announcement that it's still being worked on, is absolutely ridiculous.
Not to sound rude but King's customer service at this point is not very good!
At the very least they should acknowledge all of our complaints/concerns....

Agree

What are the new rules?

You will not be able to sit in the throne multiple times a day. A king needs to rest!

Cheers,
Xarly

Nathan_Abdow

Why can't I see Xarly's comments? I get notifications that she posts, but when I go in, nothing is there.

Hello @Nathan_Abdow

Usually, their posts will be on the top.. that means in page 1

** Just in case, on the top or bottom of this page, click on the number 1, and you will see Xarly's comments

QueenMia

Hello @Lyndon1,

As @JustPlaying mentioned, this is the Friends Community. Therefore, I'm moving your thread to the Soda Community

DITTO!!!

rap

Ryan-2 said:

jlynnb23 said:

The fact that it's been days since we have gotten any sort of update on a resolution to the BGH glitch or even an announcement that it's still being worked on, is absolutely ridiculous.
Not to sound rude but King's customer service at this point is not very good!
At the very least they should acknowledge all of our complaints/concerns....

Agree

Agree

daisymama5

Xarly said:

Hi everyone!

It looks like the pesky Bubble Gum Troll is at it again causing havoc! He has decided to temporarily change the rules and he now wants to keep his throne for longer and stop you getting his Sodalicious rewards.

What are the new rules?
You now have one chance a day to try to conquer the throne. Play the five levels to win the rewards. After crowning yourself, you will need to wait until the day after to have another shot at conquering it again.

You will not be able to sit in the throne multiple times a day. A king needs to rest!

If you have some questions around the new way the event will work for now, feel free to drop them in the comments. I'll do my best to answer each and every one of them.

Once again, thank you so much for being respectful around this and apologies for any inconveniences happening these days!

You guys rock smile:

Cheers,
Xarly

Xarly said:

Hi everyone!

It looks like the pesky Bubble Gum Troll is at it again causing havoc! He has decided to temporarily change the rules and he now wants to keep his throne for longer and stop you getting his Sodalicious rewards.

What are the new rules?
You now have one chance a day to try to conquer the throne. Play the five levels to win the rewards. After crowning yourself, you will need to wait until the day after to have another shot at conquering it again.

You will not be able to sit in the throne multiple times a day. A king needs to rest!

If you have some questions around the new way the event will work for now, feel free to drop them in the comments. I'll do my best to answer each and every one of them.

Once again, thank you so much for being respectful around this and apologies for any inconveniences happening these days!

You guys rock smile:

Cheers,
Xarly