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Hey everyone,

Thanks again for all your feedback and for staying respectful.

The iteration we had was a work-around due to an unfortunate glitch, while the team kept working hard on a fix.

With that said, we have just managed to fix it and now you will be able to claim the throne as many times as possible. The event will still run for a day every day for the time being though.

I want to thank you all for the patience and to keep encouraging you to send feedback our way and help us make your experience better. I'll make sure we are here to read it and address it.

Cheers,
Xarly

Hi everyone!

It looks like the pesky Bubble Gum Troll is at it again causing havoc! He has decided to temporarily change the rules and he now wants to keep his throne for longer and stop you getting his Sodalicious rewards.

What are the new rules?

You now have one chance a day to try to conquer the throne. Play the five levels to win the rewards. After crowning yourself, you will need to wait until the day after to have another shot at conquering it again.

You will not be able to sit in the throne multiple times a day. A king needs to rest!

If you have some questions around the new way the event will work for now, feel free to drop them in the comments. I'll do my best to answer each and every one of them.

Once again, thank you so much for being respectful around this and apologies for any inconveniences happening these days!

You guys rock

Cheers,
Xarly

Hi everyone,

The issue around Bubblegum Hill has been proven to be a bit tricky. The event is for now gone and we are working on changes to it that will help tackle this situation.

I want to take the time to thank you all for staying positive and respectful, you are such a great Community! I'd also like to apologise in behalf of the studio and to let you know that we are working our hardest to make sure that the scenario is as optimal as possible.

Cheers,
Xarly

All comments

Why making the new rule. What’s the point of it. When I have completed all regular levels and only can get once a day the throne, there is no fun anymore to play.

summerj

Me too. I only play because of the BHG.

blueisme

I totally agree with you. Will be doing the same. My daily play streak is offically over!!!!

Alessandro_S

Once a day will cut it, if the new episodes are made easier than they currently are - most levels are unachievable if not starting with combos at move #1.

Even with Rainbow bow I used 50 hammers to get through last episode, which is somewhat attainable if you can stockpile hammers, or if you play CC Soda quitting every other game.

Otherwise CC Soda is going to get harder than CC, where missing one opportunity to restock boosters is critical - and harder by far.

Please rethink the overall approach - either get BGH back to its previous state or make episodes hard but doable.

I am throttling back gameplay on CC Soda until the current situation stays like it is now.

Thanks

rap

I’m glad yours is fixed, I am having the same issue with sending lives and I haven’t seen the bubblegum machine in 2 weeks. Hopefully mine will be fixed soon?

Carole_McSherry

Fixed!!! Thanks!!

exiugirl

I think most of us - even the most experienced who have probably spent some money - need a good stockpile of hammers to continue conquering all the levels. I would rather it be like it was in the past. Bubblegum Hill wasn’t there every day but you could play all day and amass both gold bars and hammers. Of course I like it all the time but not with the restriction.

Same ☝️☝️
King got greedy and is now going to lose a ton of players. Maybe someone should tell him that Bubblegum Hill is a huge reason alot of people even still play.

Ryan-2

I think I’m going to delete it. The game is pointless and boring with the new rules. The King got greedy and is going to lose its players

Xarly said:

Hi everyone!

It looks like the pesky Bubble Gum Troll is at it again causing havoc! He has decided to temporarily change the rules and he now wants to keep his throne for longer and stop you getting his Sodalicious rewards.

What are the new rules?
You now have one chance a day to try to conquer the throne. Play the five levels to win the rewards. After crowning yourself, you will need to wait until the day after to have another shot at conquering it again.

You will not be able to sit in the throne multiple times a day. A king needs to rest!

If you have some questions around the new way the event will work for now, feel free to drop them in the comments. I'll do my best to answer each and every one of them.

Once again, thank you so much for being respectful around this and apologies for any inconveniences happening these days!

You guys rock smile:

Cheers,
Xarly

I'm sorry but this is the dumbest thing they have done so far. The whole point of BGH is so that you can stack up lollipops and gold bars! I've been a player of CCSS since it was released, but this change irritates me and is wrong.
I will never spend another dime on a King game. BGH is the only in game add on challenge that EVER gets messed with. The other tournaments that no one cares about are always there on a consistent rotation, but BGH constantly goes away or has problems. Why is that???

PummyRaj

Hello @Baby1971!

Please check page no:1 for Xarly's comments.

I think it's because @Xarly is the Community Manager, they will be added on the first page. As it will be easy for us to read their messages and so we don't have to scroll through all the pages.

daisymama5

Xarly said:

Hi everyone!

It looks like the pesky Bubble Gum Troll is at it again causing havoc! He has decided to temporarily change the rules and he now wants to keep his throne for longer and stop you getting his Sodalicious rewards.

What are the new rules?
You now have one chance a day to try to conquer the throne. Play the five levels to win the rewards. After crowning yourself, you will need to wait until the day after to have another shot at conquering it again.

You will not be able to sit in the throne multiple times a day. A king needs to rest!

If you have some questions around the new way the event will work for now, feel free to drop them in the comments. I'll do my best to answer each and every one of them.

Once again, thank you so much for being respectful around this and apologies for any inconveniences happening these days!

You guys rock smile:

Cheers,
Xarly

Once I beat it, I was locked out for the rest of the event (including the following day).

Am I reading correctly that these new rules (one win per day) are temporary? I suspect it will lose appeal quickly if that’s a permanent rule. The whole draw is the opportunity to stock up!

rap

Ryan-2 said:

jlynnb23 said:

The fact that it's been days since we have gotten any sort of update on a resolution to the BGH glitch or even an announcement that it's still being worked on, is absolutely ridiculous.
Not to sound rude but King's customer service at this point is not very good!
At the very least they should acknowledge all of our complaints/concerns....

Agree

Agree

Baby1971

DITTO!!!

QueenMia

Hello @Lyndon1,

As @JustPlaying mentioned, this is the Friends Community. Therefore, I'm moving your thread to the Soda Community

PummyRaj

Hello @Nathan_Abdow

Usually, their posts will be on the top.. that means in page 1

** Just in case, on the top or bottom of this page, click on the number 1, and you will see Xarly's comments

Nathan_Abdow

Why can't I see Xarly's comments? I get notifications that she posts, but when I go in, nothing is there.

What are the new rules?

You will not be able to sit in the throne multiple times a day. A king needs to rest!

Cheers,
Xarly

Ryan-2

jlynnb23 said:

The fact that it's been days since we have gotten any sort of update on a resolution to the BGH glitch or even an announcement that it's still being worked on, is absolutely ridiculous.
Not to sound rude but King's customer service at this point is not very good!
At the very least they should acknowledge all of our complaints/concerns....

Agree

The fact that it's been days since we have gotten any sort of update on a resolution to the BGH glitch or even an announcement that it's still being worked on, is absolutely ridiculous.
Not to sound rude but King's customer service at this point is not very good!
At the very least they should acknowledge all of our complaints/concerns....

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Accepted answers

What are the new rules?

You will not be able to sit in the throne multiple times a day. A king needs to rest!

Cheers,
Xarly

All comments

Same ☝️☝️
King got greedy and is now going to lose a ton of players. Maybe someone should tell him that Bubblegum Hill is a huge reason alot of people even still play.

exiugirl

Carole_McSherry

Fixed!!! Thanks!!

rap

I’m glad yours is fixed, I am having the same issue with sending lives and I haven’t seen the bubblegum machine in 2 weeks. Hopefully mine will be fixed soon?

Alessandro_S

blueisme

I totally agree with you. Will be doing the same. My daily play streak is offically over!!!!

summerj

Me too. I only play because of the BHG.

Why making the new rule. What’s the point of it. When I have completed all regular levels and only can get once a day the throne, there is no fun anymore to play.

seagto

Love the game Candy Crush Soda Saga. I'm at level 2755 and waiting for the next level. In the meantime, why am I not able to continuously play the "Bubblegum Hill" bonus game? I would be able to play couple times, then I will be prevented from moving on to play it again.

I certainly look forward to this game because of the rewards. I do spend extra money to buy bonuses like Coloring Candy, Color bomb, fish, wrapped candy and Striped candy.

Any thought on having the bonus games be continuously until you get the next level of games ready to play?

A disappointed Customer,

Gregg

Hey everyone,

Thank you so much for all of your feedback! (And shout out to @Pummy_Raj for pointing people to where my answers are (they are placed there so that anyone new to the thread can see them highlighted).

I want to thank you all again for staying on topic and not being disrespectful. Tolerance and mature conversations are key to making a community great and we are doing that here.

That said, regarding your feedback, let me first say that it's being sent on to the studio so that they are well aware of how you feel with the change. It is an initial stage of the change. For now, it's a matter of checking how it performs and your feedback for a bit of time.

Please stay patient, my personal advice is to make the most out of it and to stay calm. Bubblegum Hill is an event that can be of great use but that is not the core of Soda itself. It can come, it can go and it can change (like it has in this case).

Trust us here, our goal is always to give you guys the best possible experience (while making the game profitable enough for us to provide you all with this great entertainment). I will always be honest, respectful and transparent with you all, and I expect the same in return.

As always, with any updates around the topic, I'll be here to share them with you all.

Once again, thank you all for staying on point, respectful and allowing for a great conversation and feedback.

Cheers,
Xarly

rxramsey

During the past few weeks once I beat Bubblegum hill the first time, it just won’t let me back in. I get the message “Retake the throne”, then I get pulled to this screen, but can’t play the levels again. As you can see I’m not on the throne, or one of the past rulers. My avatar is RxR

Let the studio tell me what’s the fun of playing Soda, if you have finished all regular levels; waiting for new, only once a day having the throne and hardly can beat the challenges? I don’t like playing the finished levels over and over to win challenges. And also, tell me what’s the use for getting rewarded 1 hour playing time when you’ve completed the levels.

daisymama5

I think King overreached on this one, and it’s going to turn a lot of people off the game altogether.

I think so too, but they want our feedback, so we can give it to them. When nobody does, nothing will change at all 😥

exiugirl

The other problem for those of us who have finished all levels is that the Challenges only give us a multiplier of 1 when we chase stripes, fishes etc. I believe that if you are getting them when completing new levels your multiplier is 10? If I am correct it makes it impossible for us with no new levels to do really well in those challenges so I don’t bother. So back again to Bubblegum Hill being the only reason for us to play significant hours per day. They mention they are trying to keep their game profitable - I know for sure I am not spending any money if I’m not playing anything.